Experienced Customer Service Representative – Gold Service Program at blithequark
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in fast-paced environments and have a knack for building rapport with customers? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Service Representative – Gold Service Program.
About blithequark
At blithequark, we're committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. As a purpose-driven organization, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. Our company values diversity, equity, and inclusion, and we're proud to support a workplace where all 45,000 employees feel a sense of community, belonging, and can do their best work.
The Gold Service Program
Our Gold Service program is a key component of our success in the independent agency channel. Through Gold, we provide industry-leading expertise to help our independent agents grow and care for their customers 24 hours a day, 7 days a week, 365 days a year. Our support not only improves customer experiences but also allows agents to focus on other areas of their business, like promoting quality growth for blithequark.
Responsibilities
As an Experienced Customer Service Representative – Gold Service Program, you'll play a critical role in delivering exceptional customer experiences and helping our agents grow their businesses. Your responsibilities will include:
- Helping customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment
- Identifying and providing services and solutions to customers' questions regarding renewals, coverage, eligibility, billing, and policy changes
- Delivering expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business
- Providing counsel, guidance, and suggestions to customers to adequately cover and protect what they value most
- Upholding our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability
- Maintaining and tracking accurate data in various computer systems
Qualifications
To succeed in this role, you'll need:
- An Associate's degree in a business-related field or equivalent training
- A minimum of 6 months related work experience, with customer service experience preferred
- Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a structured work environment
- Ability to review, record, and organize written data from a variety of sources with no pre-established format
- Ability to handle confidential and proprietary information
- Proficiency with computers and Microsoft Office tools
- A clear understanding of the organization's policies, standards, and procedures to guide customer interactions
- Appropriate licenses up hiring/training, along with passing Proficiency Assessments
What We Offer
As a valued member of our team, you'll enjoy:
- Competitive compensation and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- A commitment to diversity, equity, and inclusion, and a workplace where all employees feel a sense of community, belonging, and can do their best work
Work Environment
Our call center is a fast-paced and dynamic environment where you'll have the opportunity to work with a diverse team of professionals. You'll be required to work within the hours of operation, plus weekends and holidays, with schedules starting between 10:30 a.m. and 1 p.m. EST and including at least one weekend day (Saturday and/or Sunday) each week.
Training and Development
We're committed to your success and provide comprehensive training and development opportunities to help you grow in your role. Our paid training program is mandatory and will be held Monday through Friday, 10:00 a.m. to 6:30 p.m. EST.
How to Apply
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about our company and submit your application.
Equal Opportunity Employer
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive workplace where all employees feel valued, respected, and empowered to succeed.
Note
This position may have in-office requirements depending on candidate location. Apply for this job