Experienced Bilingual Spanish/English Customer Experts – Remote Work Opportunities at blithequark
Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service? Do you have a strong command of both Spanish and English languages? If so, we invite you to join blithequark, a global leader in digital business services, as a Bilingual Spanish/English Customer Expert. In this exciting role, you will have the opportunity to work from home, interact with customers from diverse backgrounds, and contribute to the success of our team.
About blithequark
blithequark is a global, digital business services company that delivers innovative solutions to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment.
Benefits of Working with blithequark
At blithequark, we offer a comprehensive package of benefits to support your personal and professional growth. These include:
- Paid Training to help you develop your skills and expertise
- Competitive Wages that reflect your value to our organization
- Full Benefits, including Medical, Dental, Vision, 401k, and more
- Paid Time Off to recharge and relax
- Employee wellness and engagement programs to promote your well-being and job satisfaction
Teleperformance and You
Through a balanced high-tech and high-touch approach, blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. As a Bilingual Spanish/English Customer Expert, you will become a key contributor in making that happen.
Responsibilities
As a Bilingual Spanish/English Customer Expert, your responsibilities will include:
- Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns
- Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or possible processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Meeting sales objectives as defined
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:
- Bilingual Spanish/English language proficiency
- A minimum of 6 months customer service experience
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- 6 months Call Center experience, preferred
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
- 6 months sales experience minimum
- Ability to work independently
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
- Superior negotiating skills
Work from Home Requirements
To work from home as a Bilingual Spanish/English Customer Expert, you will need to meet the following requirements:
- Internet Requirements:
+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps + Minimum subscribed upload rate equal to or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN + Proof of internet speed required
- Clean and quiet workspace
Employment Type
This is a full-time employment opportunity.
Why Join blithequark?
At blithequark, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional service and making a positive impact on our customers and communities. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to join our team as a Bilingual Spanish/English Customer Expert.
Apply Now
To apply for this exciting opportunity, please visit our website at [insert link]. We look forward to hearing from you!
Disclaimer
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees. Apply for this job