Experienced Sales and Customer Service Manager – Driving Customer Loyalty and Excellence in Retail

Are you a results-driven leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced retail environment where no two days are ever the same? If so, we invite you to join blithequark's dynamic team as an Experienced Sales and Customer Service Manager. As a key member of our retail leadership team, you will be responsible for driving sales growth, building a high-performing team, and fostering a culture of customer obsession.

About blithequark

blithequark is more than just a store – we're a story that has captured the hearts and minds of America for over 160 years. Our story is one of innovation and tradition, inspiring stores and irresistible products that create memorable moments for our customers and colleagues. As a blithequark team member, you'll be part of a legacy that values customer experience, community, and growth.

Job Overview

As an Experienced Sales and Customer Service Manager, you will be responsible for leading a team of sales associates and customer service representatives to deliver exceptional customer experiences and drive sales growth. Your passion for customer service, leadership skills, and ability to analyze data will drive our sales floor to new heights. You will be the face of blithequark, ensuring that every customer interaction is memorable and exceeds their expectations.

Key Responsibilities

• Build a high-performing team of sales associates and customer service representatives who are passionate about delivering exceptional customer experiences.

• Exceed sales goals by leading blithequark's initiatives through coaching, recognition, and optimizing productivity and efficiency.
• Review and utilize sales and rewards data to recognize colleagues and develop strategies to improve results.
• Manage selling support activities, including stockroom, signing, equipment, and merchandising.
• Support other operational areas such as OMNI, Style, and Asset Protection.
• Conduct ongoing talent analysis of colleagues and establish career progression plans to retain top talent and reduce turnover.
• Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Work a flexible retail schedule, including days, evenings, holidays, and weekends.

Essential Qualifications

• Bachelor's degree or equivalent work experience in a related field.

• Proven leadership and team-building skills, with a track record of building high-performing teams.
• Excellent customer service skills, with a passion for delivering exceptional customer experiences.
• Strong analytical skills, with the ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies.
• Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
• Ability to work a flexible retail schedule, including days, evenings, holidays, and weekends.

Preferred Qualifications

• Experience in retail management, with a focus on sales and customer service.

• Strong communication and interpersonal skills, with the ability to build relationships with colleagues, customers, and communities.
• Proficient in Microsoft suite, computers, and handheld devices.
• Experience with conflict resolution and talent development.

Skills and Competencies

• Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team.

• Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor.
• Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency.
• Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies.
• Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
• Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection.
• Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent.
• Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues.
• Communication Skills: Consistently clear and effective communicator, writer, and presenter.
• Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices.

Career Growth Opportunities and Learning Benefits

As a blithequark team member, you'll have access to a range of learning and development opportunities, including:

• Comprehensive training programs to develop your leadership and customer service skills.
• Mentorship and coaching from experienced leaders.
• Opportunities for career advancement and professional growth.
• Access to blithequark's employee resource groups and volunteer opportunities.

Work Environment and Company Culture

blithequark is committed to creating a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on a foundation of customer obsession, innovation, and teamwork. As a blithequark team member, you'll be part of a community that is passionate about making a difference in the lives of our customers and colleagues.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive salary and bonus structure.
• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts and performance-based incentives.
• Annual merit review and employee assistance program with mental health counseling and legal/financial advice.
• Tuition reimbursement and access to blithequark's employee resource groups and volunteer opportunities.

How to Apply

If you're a results-driven leader with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join the blithequark team. Apply Job!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We welcome applications from candidates of all backgrounds and perspectives. Apply for this job