Customer Support Representative – Chat: Join the blithequark Team and Revolutionize Automotive Sales
Are you a customer service enthusiast with a passion for technology and a knack for turning conversations into leads? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark, a leading provider of innovative automotive solutions, is seeking a highly motivated and customer-centric Customer Support Representative – Chat to join our dynamic team.
About blithequark
blithequark is a forward-thinking company that's changing the face of the automotive industry. Our mission is to empower dealerships with cutting-edge technology and exceptional customer support, enabling them to drive sales and grow their businesses. As a Customer Support Representative – Chat, you'll be at the forefront of this revolution, engaging with customers, resolving their queries, and turning conversations into leads that drive revenue for our clients.
The Role
As a Customer Support Representative – Chat, you'll be responsible for providing top-notch support to our customers via online chat. Your goal will be to deliver accurate information about our products and services, schedule appointments, capture customer contact information, and summarize interactions based on customer needs. You'll also be expected to develop and maintain a comprehensive knowledge base of our evolving products and services.
Responsibilities:
* Handle a wide variety of customer inquiries via online chat, ensuring timely and accurate responses
- Provide detailed information about our products and services, addressing customer queries and concerns
- Schedule appointments with customers, ensuring seamless communication and follow-up
- Capture customer contact information for lead generation and client review
- Summarize interactions based on customer needs, providing valuable insights for client review
- Develop and maintain a knowledge base of our evolving products and services, staying up-to-date with industry trends and developments
Qualifications:
* Previous experience in retail customer service or the automotive industry is preferred but not necessary
- Basic internet and window-based computer skills are essential, with a strong ability to multitask and adapt to change
- Positive and professional demeanor, with excellent written and verbal communication skills
- Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and lead generation
- Gaming experience is a plus, as it demonstrates multitasking and problem-solving skills
Requirements:
* Ability to attend 4 weeks of training, Tuesday – Saturday between the hours of 10am-6:30pm CST
- Previous experience in retail customer service or the automotive industry is preferred but not necessary
- Basic internet and window-based computer skills are essential
- Strong ability to multitask and adapt to change
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and lead generation
Benefits:
As a valued member of the blithequark team, you'll enjoy a comprehensive benefits package, including:
- Medical, dental, vision, and life insurance
- Company contributions to your HSA
- 6% match on 401(k)
- Paid time off and work-life balance
- Access to our state-of-the-art training programs and facility amenities, including an onsite dining facility, fitness center, and medical center
- Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation
- A non-smoking environment that promotes a healthy lifestyle
Why Join blithequark?
At blithequark, we're passionate about empowering dealerships with innovative solutions and exceptional customer support. As a Customer Support Representative – Chat, you'll be part of a dynamic team that's shaping the future of the automotive industry. With our comprehensive training programs, cutting-edge technology, and commitment to customer satisfaction, you'll have the opportunity to grow your skills, advance your career, and make a real impact on our clients' businesses.
How to Apply:
If you're a customer service enthusiast with a passion for technology and a knack for turning conversations into leads, we want to hear from you! Apply now to join the blithequark team and revolutionize automotive sales. Apply Job! Apply for this job