Experienced Healthcare Customer Service Representative – Remote Opportunity with blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark is seeking a talented and motivated Healthcare Customer Service Representative to join our team of dedicated professionals. As a key member of our team, you will play a vital role in providing top-notch support to our clients, leveraging your exceptional communication skills, and driving customer satisfaction.

About blithequark

blithequark is a global leader in digital business services, empowering organizations to streamline their operations and deliver exceptional customer experiences. With a presence in over 80 countries and a team of over 500,000 passionate individuals, we are committed to making a positive impact on our communities, clients, and the environment. Our culture is built on a foundation of innovation, collaboration, and inclusivity, where every employee feels valued, inspired, and supported to bring their best selves to work every day.

Benefits of Working with blithequark

As a Healthcare Customer Service Representative with blithequark, you can expect a comprehensive benefits package, including:

• Paid Training to equip you with the skills and knowledge you need to succeed
• Competitive Wages to recognize your hard work and dedication
• Full Benefits, including Medical, Dental, Vision, 401(k), and more, to ensure your well-being and financial security
• Paid Time Off to recharge and maintain a healthy work-life balance
• Employee wellness and engagement programs to support your physical and mental health

Teleperformance and You

At blithequark, we believe in empowering our employees to make a meaningful impact. As a Healthcare Customer Service Representative, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from diverse backgrounds, and having the opportunity to grow and challenge yourself. Our Chief Client Officer started her career with blithequark as an agent and advanced to the pinnacle of the company, demonstrating that the sky is truly the limit for our employees!

Responsibilities

As a Healthcare Customer Service Representative, your key responsibilities will include:

• Fielding customer inquiries via phone, email, chat, and social media, and responding to their questions or concerns
• Calmly attempting to resolve and de-escalate any issues that may arise
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling when required

Qualifications

We are seeking fearless individuals who are inspired to deliver exceptional customer experiences. To be considered for this role, you must:

• Be able to work remotely in a virtual team environment
• Have at least 6 months of customer service experience (preferably in a healthcare setting)
• Be at least 18 years old
• Have the ability to type 25 words per minute
• Hold a High School Diploma or GED
• Be comfortable with desktop computer systems
• Possess proven oral and written communication skills
• Demonstrate logical problem-solving skills
• Be able to navigate Windows operating systems
• Exhibit organization and work prioritization skills

Work from Home Requirements

To ensure a seamless and productive work experience, you will need to meet the following internet connection requirements:

• Minimum subscribed download rate of 25.0 MBPS
• Minimum subscribed upload rate of 10.0 MBPS
• ISP with no packet loss and Ping under 30MS
• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our blithequark Family

At blithequark, we are committed to creating a culture of inclusion and diversity, where every employee feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We offer a workplace that is conducive to happiness and a healthy work-life balance, surrounded by positive, supportive, and challenging individuals.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, committed to providing a fair and inclusive work environment for all employees.

How to Apply

To be considered for this exciting opportunity, please create a profile, apply to the position, and take the assessments using the link below: https://careersus-blithequark.icims.com/jobs/59641/healthcare-customer-service-representative---remote/job?mode=view

Job Type:

Full-time

Pay:

$14.75 per hour

Expected Hours:

40 per week

Benefits:

* 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

* 8-hour shift

Location:

* Tennessee (Required)

Work Location:

Remote Apply now and take the first step towards an exciting career with blithequark! Apply for this job