Experienced Customer Service Support Specialist (CT) – Billing, Payroll, and Customer Service Operations

At blithequark, we are dedicated to delivering exceptional customer experiences and providing top-notch support to our clients and internal stakeholders. As a key member of our team, the Experienced Customer Service Support Specialist (CT) will play a vital role in ensuring seamless operations across our Billing, Payroll, and Customer Service departments. If you are a highly organized, detail-oriented, and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a dynamic and innovative organization that is committed to making a positive impact in the lives of our clients and employees. Our mission is to provide exceptional service, support, and solutions that exceed our clients' expectations. We are a team of dedicated professionals who are passionate about delivering results-driven solutions that drive business growth and success.

Responsibilities and Duties

As an Experienced Customer Service Support Specialist (CT), you will be responsible for providing exceptional support to our clients and internal stakeholders across our Billing, Payroll, and Customer Service departments. Your primary duties will include:

• Creating, completing, updating, and reviewing employee and client records to ensure accuracy and compliance
• Entering information into computer databases for effective record keeping and data management
• Administering new and existing DocuSign accounts to ensure seamless document management and processing
• Preparing and sending documents via mail using approved communications to ensure timely and efficient delivery
• Ensuring the proper naming and saving of documents in the document management system to maintain organization and accessibility
• Assisting stakeholders in returning documents and resolving any issues or discrepancies
• Serving as an escalation point for DocuSign support issues from the Operations staff and customers to ensure prompt resolution
• Ensuring all compliance standards are met for audit purposes to maintain regulatory compliance
• Performing timesheet reviewing, time-tracking, proofing & posting, and reviewing overlap and overtime reports to ensure accurate payroll processing
• Making and receiving phone calls to support external and internal stakeholders to provide exceptional customer service
• Accurately and efficiently completing payroll checklists for assigned agencies and resolving any discrepancies
• Collaborating with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements
• Completing administrative tasks such as filing, copying, data entry, etc. to maintain a organized and efficient work environment
• Preparing and submitting invoices to agencies, applying payments, and collecting on unpaid claims to ensure timely and accurate billing
• Maintaining confidentiality of records relating to clients to ensure data security and compliance
• Collaborating with other staff members to optimize delivery of services and identify opportunities for process improvement
• Identifying opportunities to improve GT processes to drive efficiency and productivity
• Upholding company values and mission to maintain a positive and productive work environment

Education

* High School Diploma or GED required

• Associate degree preferred

Experience and Qualifications

* At least 1 year of related work experience in customer service, billing, payroll, or a related field

• Excellent written and oral communication skills to effectively interact with clients and internal stakeholders
• Extensive experience in working on complex projects with critical thinking and problem-solving skills to resolve issues and improve processes
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
• Ability to balance work pressure with time management skills to maintain a productive and efficient work environment
• Ability to build positive relationships and communicate with people of diverse backgrounds and abilities to provide exceptional customer service
• Experience in working, initiating, and maintaining a highly effective team to drive collaboration and productivity
• Competent in the use of Microsoft programs and the Internet to maintain technical proficiency
• Competent use of Excel to analyze and interpret data

Preferred Qualifications

* Knowledge of administrative procedures to maintain compliance and efficiency

• Written & Oral Communication skills to effectively interact with clients and internal stakeholders
• Attention to detail to maintain accuracy and quality in work products
• Basic math skills to accurately process financial transactions and maintain records

Work Environment

* Work is performed in a typical office setting or home office (if not local) to maintain flexibility and work-life balance

Equal Opportunity Employer

blithequark is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We are dedicated to recruiting and retaining a diverse workforce that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds and abilities.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply Job! Apply for this job