Experienced Customer Service Representative – Hybrid Call Center Position at blithequark

Are you a customer service professional with a passion for learning and growth? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the dynamic team at blithequark, a certified women-owned small business with 35 years of experience in staffing for the New York State healthcare industry. As a valued member of our team, you will have the opportunity to develop your skills and expertise in the ever-changing world of medical and benefits plans.

About blithequark

At blithequark, we pride ourselves on our commitment to excellence and our passion for delivering exceptional service to our clients. With a rich history of staffing healthcare professionals for rewarding employment opportunities, we have established ourselves as a trusted partner in the industry. Our team is dedicated to fostering a culture of collaboration, innovation, and continuous learning, and we are excited to welcome like-minded individuals to join our ranks.

Job Summary

We are seeking an experienced Customer Service Representative to join our hybrid call center team. As a key member of our team, you will serve as a liaison, responding to inquiries via phone and email about COBRA, billing eligibility for insurance plans, and general questions about policies and payments. Under the direction of the Customer Service Supervisor, you will work closely with our clients to provide exceptional service and support, while also learning and growing in your role.

Key Responsibilities

As a Customer Service Representative at blithequark, your key responsibilities will include:

• Handling incoming calls and making outbound follow-ups as needed, updating phone status accordingly
• Navigating multiple systems, including phone software, documentation tools, and online resources
• Maintaining clear and accurate records of calls and actions
• Responding to inquiries via phone and email about COBRA, billing eligibility for insurance plans, and general questions about policies and payments
• Providing exceptional customer service and support to our clients

Schedule and Work Environment

This is a temporary position requiring a 3-month commitment, with strong potential for hire. The schedule is Monday through Friday, 8:30AM-5:00PM. While this position is primarily remote, you must be flexible and available to report on-site if needed. Office locations include Rochester, Buffalo, Syracuse, and Utica.

Pay and Benefits

The pay rate for this position is $16.29/hr, with the potential to increase to $18.22/hr upon hire. As a valued member of our team, you will also be eligible for a range of benefits, including:

• Competitive pay and benefits package
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Essential Qualifications

To be successful in this role, you will need:

• 1-2 years of experience in customer service or call center environments
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office and other software applications
• Ability to maintain confidentiality and handle sensitive information

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience in the healthcare or insurance industry
• Knowledge of COBRA and billing eligibility for insurance plans
• Certification in customer service or a related field
• Bilingual or multilingual skills

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in Microsoft Office and other software applications
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a valued member of our team, you will have access to a range of learning benefits, including:

• On-the-job training and mentorship
• Opportunities for professional development and certification
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative and supportive work environment. Our team is dedicated to fostering a culture of innovation, continuous learning, and exceptional service. As a valued member of our team, you will have the opportunity to work with a diverse and dynamic group of professionals who share your passion for delivering exceptional service.

How to Apply

If you are a motivated and customer-focused individual with a passion for learning and growth, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity. Apply for this job