Senior Manager, Customer Growth Data and Analytics – Driving Business Growth through Data-Driven Insights

At blithequark, we're committed to empowering our customers, colleagues, and communities to thrive in incredible ways. As a Senior Manager, Customer Growth Data and Analytics, you'll play a pivotal role in driving business growth by delivering actionable insights that inform customer marketing investments. Join our dynamic team and contribute to shaping the future of customer experience.

About blithequark

blithequark is a global leader in the financial services industry, dedicated to providing innovative solutions that meet the evolving needs of our customers. Our commitment to excellence, diversity, and inclusion has earned us a reputation as a trusted partner and employer of choice. With a rich history of innovation and a passion for delivering exceptional customer experiences, we're poised for continued growth and success.

The U.S. Consumer Services Team: A Hub of Innovation

The U.S. Consumer Services Team is a key growth engine within blithequark, responsible for delivering a suite of consumer products, services, and experiences that set us apart from the competition. Our team is focused on making membership an indisputable competitive advantage and empowering each other to become better leaders every day.

The US Consumer Marketing Organization: Driving Growth through Data-Driven Insights

The US Consumer Marketing organization is a critical component of the U.S. Consumer Services Team, leading prospect acquisition and customer marketing efforts for our consumer products and services. The Investment Services team within USCM is responsible for several key functions, including leadership of forecasting processes, delivery of performance reporting and insights, and operational management of our marketing budget.

Your Impact: Delivering Insights that Drive Business Growth

As a Senior Manager, Customer Growth Data and Analytics, you'll be responsible for delivering actionable insights that inform customer marketing investments across the Customer Growth portfolio. Your expertise will help drive better outcomes from our customer marketing investments, ensuring that we're maximizing the impact of our marketing efforts.

Key Responsibilities:

* Develop dashboards and other reporting products to support marketers and other stakeholders

• Conduct deep dive analysis into performance gaps and opportunities
• Perform cohort and profiling analysis to understand performance of different segments and develop strategies to enhance marketing treatments
• Develop frameworks for strategic insights to support customer investment decisions across the portfolio

Essential Qualifications:

* Deep analytical skills, with the ability to analyze and understand large data sets, synthesize, and draw out relevant insights

• Extreme attention to detail and accuracy, with a strong sense of responsibility and accountability
• Significant marketing analytics experience, with a strong understanding of data from key channels and the ways these are optimized
• Educational and work experience implementing statistical approaches would be helpful
• Strong SQL, Python, Power BI, and Excel skills
• 5+ years of work experience in analyzing data and reporting insights
• Bachelor's Degree Preferred

Preferred Qualifications:

* Experience working with large datasets and developing complex analytics models

• Strong understanding of marketing channels and their performance metrics
• Experience with data visualization tools and techniques
• Familiarity with cloud-based data platforms and big data technologies

What We Offer:

* Competitive base salaries, with a salary range of $90,000.00 to $165,000.00 annually

• Bonus incentives and benefits that support your holistic well-being
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Our Culture:

At blithequark, we're committed to creating an inclusive and supportive work environment that empowers our colleagues to thrive professionally and personally. Our Amex Flex enterprise working model provides greater flexibility to colleagues while preserving the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days), or fully virtually.

Equal Opportunity Employer:

blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment Eligibility:

Employment eligibility to work with blithequark in the U.S. is required as the company will not pursue visa sponsorship for this position.

Apply Now:

If you're a motivated and analytical professional with a passion for driving business growth through data-driven insights, we encourage you to apply for this exciting opportunity. Join our dynamic team and contribute to shaping the future of customer experience at blithequark. Apply to this job Apply for this job