Experienced Customer Service Representative - National Sales (Hybrid: Onsite & Remote) (West Region) at blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Service Representative to join our National Sales team in the West Region. As a key member of our team, you will play a vital role in providing top-notch customer service, resolving issues, and driving business growth.
About blithequark
blithequark is a leading food distributor with a rich history of innovation and customer satisfaction. Our commitment to excellence has earned us a reputation as a trusted partner in the foodservice industry. We pride ourselves on our collaborative culture, excellent training programs, and continuous improvement focus. Join our community of food people and be part of a team that's shaping the future of food distribution.
Job Summary
As a Customer Service Representative, you will be the primary point of contact for National Sales customers, providing exceptional service, resolving issues, and driving business growth. This role is a hybrid position, with approximately 90% remote/virtual work and 10% onsite work at distribution center offices in the West Region. You will be required to work in the office approximately 1 time per month or occasionally for training.
Key Responsibilities
* Provide contact and liaison between National Sales customers and the sales team and internal departments
- Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner
- Work within established guidelines to achieve the objectives of the service agreement consistent with customer expectations, company policy, and profit and quality requirements
- Back up to Sales Coordinator roles
- Receive inbound calls and place outbound calls to customers to provide information about products and services, take orders, or obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems
- Contact customers to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action
- Obtain and examine all relevant information to assess the validity of complaints and determine possible causes
- Coordinate same-day deliveries and pickups for customers; process pickup requests from customers and National Sales team; respond to delivery/routing questions and issues from customers
- Respond to product inquiries from customers; share new or additional services or products with customers
- Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods
- Contact all customers affected by product recalls and withdrawals
- Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems
Relationships
* Internal: Sales, Operations / Distribution / Support
- External: Customers
What You Bring to the Table
* Education/Training: High School diploma or equivalent required; Bachelor's degree preferred
- Related Experience: Minimum of three years experience in customer service call center environment required; experience in food service distribution a plus
- Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required; working knowledge of Microsoft Word and Outlook required; CRM/Phone Technology experience preferred
Work Schedule
* Sunday - Thursday
- 8 am - 4:30 pm Central Time
Benefits
* Full blithequark benefits - DAY 1!
- Medical, dental, vision, 401K, life insurance, and much more!
- Overtime compensation
- Health insurance
- Pre-tax spending accounts
- Retirement benefits
- Paid time off
- Short-term and long-term disability
- Employee stock purchase plan
- Life insurance
Compensation
* The expected base rate for this role is between $17 - $25
- Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law
EOE Statement
* blithequark is an Equal Opportunity Employer - Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status
How to Apply
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team at blithequark and be part of a community that's shaping the future of food distribution. Apply to this job Apply To this Job
About the West Region
The West Region is a dynamic and diverse area, covering a vast territory from Anchorage, AK to San Diego, CA. As a Customer Service Representative in this region, you will have the opportunity to work with a diverse range of customers, from small restaurants to large foodservice chains. You will be required to work in the office approximately 1 time per month or occasionally for training.
About the Job
This is a hybrid position, with approximately 90% remote/virtual work and 10% onsite work at distribution center offices in the West Region. You will be required to work in the office approximately 1 time per month or occasionally for training. The work schedule is Sunday - Thursday, 8 am - 4:30 pm Central Time.
About the Team
Our team is a collaborative and dynamic group of professionals who are passionate about delivering exceptional customer service. We are committed to excellence and continuous improvement, and we are always looking for ways to innovate and improve our processes.
About the Company Culture
blithequark is a company that values its employees and is committed to creating a positive and inclusive work environment. We offer a range of benefits, including full benefits from DAY 1, overtime compensation, and a competitive salary. We are an Equal Opportunity Employer and welcome applications from diverse candidates.
About the Job Requirements
* High School diploma or equivalent required; Bachelor's degree preferred
- Minimum of three years experience in customer service call center environment required; experience in food service distribution a plus
- Excellent verbal communication skills and problem resolution ability required
- Working knowledge of Microsoft Word and Outlook required; CRM/Phone Technology experience preferred
About the Skills and Competencies
* Excellent verbal communication skills and problem resolution ability
- Working knowledge of Microsoft Word and Outlook
- CRM/Phone Technology experience preferred
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Ability to build strong relationships with customers and internal stakeholders
- Ability to work independently and as part of a team
About the Career Growth Opportunities
blithequark is a company that values its employees and is committed to creating a positive and inclusive work environment. We offer a range of benefits, including full benefits from DAY 1, overtime compensation, and a competitive salary. We are an Equal Opportunity Employer and welcome applications from diverse candidates.
About the Learning Benefits
blithequark offers a range of learning benefits, including:
- On-the-job training and development opportunities
- Access to online training and development resources
- Opportunities for career advancement and professional growth
- A collaborative and dynamic work environment that encourages learning and innovation
About the Work Environment
blithequark is a company that values its employees and is committed to creating a positive and inclusive work environment. We offer a range of benefits, including full benefits from DAY 1, overtime compensation, and a competitive salary. We are an Equal Opportunity Employer and welcome applications from diverse candidates.
About the Compensation and Perks
* The expected base rate for this role is between $17 - $25
- Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law
- Overtime compensation
- Health insurance
- Pre-tax spending accounts
- Retirement benefits
- Paid time off
- Short-term and long-term disability
- Employee stock purchase plan
- Life insurance
About the Application Process
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team at blithequark and be part of a community that's shaping the future of food distribution. Apply to this job Apply To this Job Apply for this job