Experienced Customer Support Representative – Veterinary Assistance Team
At arenaflex, we're on a mission to revolutionize the way people interact with our company, and we're looking for talented individuals to join our team as Customer Support Representatives. As a key member of our Veterinary Assistance team, you'll play a vital role in delivering exceptional customer experiences, resolving complex issues, and driving business growth.
About arenaflex
arenaflex is a leading e-commerce retail business that's rapidly changing the way people shop for their pets. With a passion for innovation and customer satisfaction, we're committed to creating a work environment that's supportive, inclusive, and empowering. Our team is dedicated to providing an exceptional customer experience, and we're looking for like-minded individuals to join our mission.
Why You'll Love Working at arenaflex
At arenaflex, we prioritize our colleagues' well-being, health, and culture. We offer a range of benefits that will make you feel valued and supported, including:
- Competitive starting wages
- Opportunities for wage increases starting after 3 months of service
- A comfortable, climate-controlled work environment
- A 20% discount program for all your pet needs
- 401(k) with company matching
- Regular team-building events and company-sponsored lunch meetings
- Career development and advancement opportunities
- Protection qualification on the first of the month
- Sponsored childcare, adult, and pet backup care through Care.com
- Discounts on various products through the LifeMart Discount platform
What You'll Do
As a Customer Support Representative, you'll be responsible for:
- Connecting directly with veterinary centers to process prescription orders, resolve client issues, and clarify order requests
- Conducting thorough examinations and issue resolution to determine suitable solutions for clients and facility partners, and following up on a case-by-case basis to resolve issues
- Completing accurate data entry of prescriptions into arenaflex's healthcare software
- Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
- Working with empathy, attention, patience, sympathy, and generosity to clients and partners alike
- Embracing a willingness to learn and grow, with a culture of sharing feedback, receiving input, and being open to development
- Communicating with veterinary facilities via telephone (and occasionally other channels) with various topics, primarily utilizing our internal program and systems to investigate solutions and record client note accounts, requiring attention to detail
- Expecting a significant portion of the business day to be spent on outbound veterinary facility/client telephone contacts
What You'll Need
To succeed in this role, you'll need:
- Exceptional communication skills (written, verbal, and listening)
- Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
- A strong sense of ownership, self-motivation, and attention to detail
- Proficiency with Microsoft Outlook
- High school education or equivalent
- Ability to obtain a Pharmacy Technician Permit from the Kentucky Board of Pharmacy where applicable
- Strong decision-making skills
- Demonstrated ability to perform multiple tasks and excel in a fast-paced environment
- Flexibility to adjust to changing business needs and adapt to a dynamic schedule
- Ability to maintain confidentiality and handle sensitive information
- Ability to pass a background check
Join Our Team!
If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you! Apply now to become a part of our dynamic team at arenaflex. Apply Job! Apply for this job