Experienced Project Management Professional - Remote Customer Service Operations

At arenaflex, we're revolutionizing the way we deliver exceptional customer experiences, and we're looking for a talented Project Management Professional to join our Reservations team as a RES PMO Task Director. As a key member of our team, you'll play a vital role in driving business-critical projects and initiatives across the RES division, fostering a culture of excellence, and collaborating with cross-functional teams to achieve our goals.

About arenaflex

arenaflex is a leading airline that's committed to providing unparalleled customer experiences. We're passionate about innovation, teamwork, and excellence, and we're constantly seeking ways to improve our services and operations. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team.

Key Responsibilities

As a RES PMO Task Director, you'll be responsible for leading the project management of high-priority initiatives across the RES division, including:

• Organizing and executing projects from inception to completion, ensuring timely delivery and high-quality results
• Developing and maintaining project artifacts, including project plans, contracts, risk and issue logs, and dashboards
• Managing multiple simultaneous projects of varying complexity and priority, across different teams and stakeholders
• Collaborating with cross-functional teams to drive business outcomes and achieve project goals
• Developing and implementing effective communication strategies and processes to ensure seamless information sharing and stakeholder engagement
• Supporting the development of business cases, prioritization, and divisional portfolio management
• Building and maintaining strong relationships with senior leaders, functional partners, and cross-divisional teams
• Contributing to the growth and development of the RES PMO capability and the establishment of a Center of Excellence for portfolio management

What You Need to Succeed

To excel in this role, you'll need:

• Exceptional organizational, leadership, and creative problem-solving skills
• Proven experience and track record of delivering multiple projects of varying sizes and complexity
• Unparalleled communication and interpersonal skills, with the ability to work across the organization and build strong relationships with stakeholders
• Ability to lead and work independently, as well as collaboratively within a team
• Strong written and verbal communication skills, with the ability to create concise reports and presentations for senior leaders
• Ability to perform effectively in your current role
• Commitment to arenaflex's Standards of the Street, guiding principles, and safety-conscious behaviors
• Where permitted by relevant law, you have received or will receive the COVID-19 vaccine by the date of hire to be considered for U.S.-based work, while not currently employed by arenaflex
• Relentless focus on the safety and security of yourself, others, and individual data
• Embracing diversity, thinking, and styles
• High school diploma, GED, or equivalent
• At least 18 years old and authorized to work in the US

What Will Give You an Edge

While not required, the following skills and experiences will give you a competitive edge:

• Project Management Professional (PMP) certification or experience managing projects according to Project Management Institute (PMI) principles
• Experience with PowerApps, Sharepoint, and project management software
• Enjoy working in a high-profile environment with fluid needs, ambiguity, and aggressive timelines

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace culture that's inclusive, supportive, and empowering. We believe in:

• Fostering a culture of excellence and continuous improvement
• Encouraging innovation, creativity, and entrepreneurship
• Providing opportunities for growth and development
• Embracing diversity, equity, and inclusion
• Prioritizing employee well-being and safety

How to Apply

If you're passionate about delivering exceptional customer experiences and driving business outcomes, we want to hear from you! To apply, please submit your resume and a cover letter outlining your experience, skills, and achievements. We can't wait to welcome you to our team! Apply Now! Apply for this job