Experienced Bilingual Customer Service Representative – Healthcare Support and Network Engagement

At arenaflex, we're dedicated to delivering exceptional healthcare services to our members and partners. As a Bilingual Customer Service Representative, you'll play a vital role in supporting our provider network, participants, and healthcare member services. If you're passionate about delivering top-notch customer service, have a strong work ethic, and are fluent in English and Spanish, we want to hear from you.

About arenaflex

arenaflex is a leading healthcare organization that's committed to improving the lives of our members and partners. We're a dynamic and innovative company that's always looking for talented individuals to join our team. Our mission is to provide high-quality healthcare services that meet the unique needs of our members, and we're looking for a Bilingual Customer Service Representative to help us achieve this goal.

Responsibilities

As a Bilingual Customer Service Representative, you'll be responsible for providing exceptional customer service to our provider network, participants, and healthcare member services. Your primary duties will include:

• Supporting provider network, participants, healthcare member services, and other departments (e.g., Engagement Center, Clinical, etc.) with application support, user, and other system support
• Assisting participants and providers with treatment scheduling, rescheduling, cancellations, and reassignments
• Data entry for demographic information for participants, providers, and healthcare member services
• Basic system support and general program questions for participants, providers, and healthcare member services
• Scheduling treatment sessions
• Utilizing phone, scheduling, and CRM tools to manage consumer/provider data
• Leveraging established job aids to support, connect, and educate participants and providers
• Applying best practices in responding to health plan participant questions or concerns, and ensuring high-quality follow-up in responding to member inquiries
• Accountable for meeting key performance indicators (KPIs)

Skills and Qualifications

To be successful in this role, you'll need to possess the following skills and qualifications:

• 1+ years of customer service experience in a call center setting
• 1+ years of experience with using Google Suite and Microsoft Office
• 1+ years of experience with using multiple computer systems and learning new systems as needed
• 1+ years of experience with working across various functional areas to resolve issues
• 1+ years of experience with handling multiple tasks simultaneously
• Bilingual fluency in English and Spanish
• Ability to work any shift between the hours of 9:00 AM – 5:30 PM EST OR 11:30 AM – 8:00 PM EST (Eastern Standard Time, regardless of candidate location) Monday – Friday. Specific shift will be assigned during training
• Must be 18 years of age OR older
• Previous healthcare customer service experience
• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive an arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service
• Excellent written and verbal communication skills
• Strong organizational skills

Benefits and Perks

As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their careers. As a Bilingual Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities
• Mentorship programs
• Career advancement opportunities
• A dynamic and supportive work environment

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that's committed to creating a positive and supportive work environment. Our company culture is built on the following values:

• Respect and empathy
• Collaboration and teamwork
• Innovation and creativity
• Excellence and accountability

Compensation and Perks

arenaflex offers a competitive compensation package, including:

• Competitive salary
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase

How to Apply

If you're passionate about delivering exceptional customer service and have a strong work ethic, we want to hear from you. To apply for this role, please submit your resume and a cover letter outlining your qualifications and experience. Apply Now!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating a workplace that's inclusive and respectful of all employees. Apply for this job