Experienced Customer Service Representative – Life Insurance Policy Support

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed expectations. As a leading provider of staffing, IT, and workforce solutions, we're committed to connecting talented individuals with innovative companies to drive game-changing results. We're now seeking an experienced Customer Service Representative to join our team and support our clients in the life insurance industry.

About arenaflex

arenaflex is a dynamic and forward-thinking organization with a rich history of innovation and excellence. With over 12,000 employees and 70 locations worldwide, we're one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S. Our platform connects talent, technology, and organizations to produce remarkable results that help everyone achieve their ambitions and goals.

Job Summary

As a Customer Service Representative, you'll play a vital role in providing exceptional support to our clients' customers who have or are looking to obtain a life insurance policy through their employer. You'll respond to customer requests via telephone, process transactions, prepare correspondence, and fulfill customer needs to ensure customer satisfaction. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Responsibilities and Expectations

* Respond to customer requests via telephone, providing excellent service to clients' customers who have or are looking to obtain a life insurance policy through their employer

• Process transactions, prepare correspondence, and fulfill customer needs to ensure customer satisfaction
• Discuss common topics with customers, including:

+ Enrolling or changing their life insurance amount + Confirming or changing beneficiary + Policy provisions (how policy works) IE: will it reduce with age, what policy covers, exclusions, etc + How to continue coverage when retired/leave employer + Status of customer requests + Billing inquiries

• Work under immediate supervision, reporting to an immediate supervisor
• Use video during interview, coaching, and virtual training
• Be flexible in regard to shifts worked, which may change based on business needs
• Meet attendance and performance expectations, as measured by Progress Check scores and Behaviour ratings

Behaviours and Performance Metrics

* Attendance

• Ability to use reference materials
• Class Participation
• Interpersonal skills
• Grasp of Material
• Decision making
• Confidence Level
• Ownership of learning
• Technical Skills
• Adaptability and flexibility

Equipment Coordination

* You will be issued arenaflex equipment, which consists of a laptop, 2 monitors, keyboard, mouse, and docking station

• You are required to return the equipment to arenaflex within a week of your assignment ending

Requirements and Qualifications

* High school diploma or equivalent is required

• 1-3 years of experience in the field or in a customer service role is preferred
• Ability to train and take calls virtually in a quiet and secure work environment
• Reliable high-speed internet (500-650 kbps) is required; hotspots and use of Wi-Fi are not allowed
• Located within 50 miles of Oriskany Client's office
• Willingness to report to Client's office to resolve technical issues
• Ability to work during the hours of operation of Monday-Friday 8:00am - 11:00pm EST, with flexibility in regard to shifts worked

Work Environment and Company Culture

* arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and growth of our employees

• We offer a dynamic and fast-paced work environment with opportunities for career growth and development
• Our team is passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of our clients and their customers

Compensation and Benefits

* $19.00 - $20.00 per hour

• Opportunities for career growth and advancement
• Comprehensive training and development programs
• Competitive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Access to arenaflex's employee assistance program

How to Apply

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.

arenaflex is an Equal Opportunity Employer

arenaflex is committed to recruiting and hiring qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. We're an inclusive and diverse organization that values the unique perspectives and experiences of our employees. Apply for this job