Experienced Customer Service Representative – Mortgage Line of Business – Remote Opportunity with arenaflex

At arenaflex, we're on a mission to revolutionize the way we interact with customers, and we're looking for talented individuals to join our team as Customer Service Representatives. As a key player in our mortgage line of business, you'll be the first point of contact for potential customers, providing exceptional service and setting the tone for their experience with arenaflex.

About arenaflex

arenaflex is a leading provider of innovative solutions and services, empowering businesses to thrive in a rapidly changing world. With a team of 80,000 strong, we work with over 6,000 clients across North America, Europe, and Asia, including 80% of the Fortune 500. Our commitment to partnership and transformation has earned us a reputation as a trusted advisor and industry leader in Full-Stack Technology Services, Talent Services, and real-world application.

Job Summary

As a Customer Service Representative, you'll play a critical role in our mortgage line of business, working remotely from Florida. You'll be responsible for outbound calling and cold calling potential mortgage customers to inquire about their current mortgage needs. This is a high-volume contact center, and you'll be making 100-150 calls per day, working out of a queue and pulling the next available lead to call out on.

Key Responsibilities

* Assist potential customers of the home mortgage department through outbound and cold calling

• Conduct short conversations (5-6 minutes) to determine if customers are interested in considering working with arenaflex
• Pass customers to a home mortgage consultant after initial conversation
• Work in a high-volume contact center environment, making 100-150 calls per day
• Pull the next available lead to call out on, working out of a queue
• May be hired for inbound, inbound/outbound, or outbound roles, depending on group needs

Pros of Working with arenaflex

* Receive training to become SAFE certified

• Opportunities for upskilling and career growth, with multiple levels of leadership available
• After one year, you can explore all job postings internally and move up in the company
• Sales and servicing opportunities, including becoming a Home Mortgage Consultant (HMC), moving into fraud, or taking on a role as a Subject Matter Expert (SME) or Team Lead (TL)
• arenaflex is committed to developing people, with a focus on growth and advancement

Essential Qualifications

* Retail sales, call center, and/or customer service experience

• Comfortable speaking with customers over the phone and having a positive outlook on the conversation
• Prior call center/sales experience is highly preferred, with candidates having this experience being a quick hire

Preferred Qualifications

* Experience in the mortgage industry or a related field

• Knowledge of mortgage products and services
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, high-volume contact center environment

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced, high-volume contact center environment
• Strong problem-solving and critical thinking skills
• Ability to work independently and as part of a team
• Proficiency in CRM software and other relevant tools
• Strong organizational and time management skills

Career Growth Opportunities and Learning Benefits

* arenaflex offers a range of training and development opportunities to help you grow and advance in your career

• With a focus on developing people, arenaflex provides a supportive and collaborative work environment that encourages growth and advancement
• After one year, you can explore all job postings internally and move up in the company
• Opportunities for upskilling and career growth, with multiple levels of leadership available

Work Environment and Company Culture

* arenaflex is a remote-friendly company, with a flexible work environment that allows you to work from the comfort of your own home

• Our company culture is built on a foundation of partnership, transformation, and innovation, with a focus on empowering businesses to thrive in a rapidly changing world
• arenaflex is committed to diversity, equity, and inclusion, with a workplace that values and celebrates individual differences

Compensation, Perks, and Benefits

* Competitive salary and benefits package

• Opportunities for bonuses and incentives
• Comprehensive training and development program
• Flexible work environment and remote work options
• Access to cutting-edge technology and tools
• Collaborative and supportive work environment

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that values and celebrates individual differences, and we will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. Apply for this job