Experienced Air Customer Service Agent – Remote US Opportunity at arenaflex

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional travel experiences. As a leading player in the travel industry, we're seeking an exceptional Air Customer Service Agent to join our team. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a dynamic and innovative company that's dedicated to providing unparalleled travel experiences to our customers. With a strong focus on customer satisfaction, we're committed to delivering exceptional service, quality, and value. Our team is passionate about what we do, and we're looking for like-minded individuals to join us on this exciting journey.

Responsibilities

As an Air Customer Service Agent at arenaflex, you'll be responsible for providing exceptional customer service to our guests, travel agents, and airlines. Your primary duties will include:

• Answering phone calls, chat messages, and emails in a timely and professional manner, responding to air-related issues and concerns.
• Amending major schedule changes, performing ticketing activities, and issuing refunds, exchanges, and other air-related services.
• Tracking and resolving incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares.
• Realigning pricing within PNR to collect additional money outside of final payment.
• Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report.
• Assigning ancillary services to guests when requested.
• Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation.
• Researching air schedules booked for crew outside of budget.
• Processing last-minute crew changes in regards to air accommodations.
• Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed.
• Communicating effectively with customers, co-workers, and management to reduce communication-related work errors.
• Consistently delivering on commitments to external and internal customers to drive customer satisfaction.
• Demonstrating commitment through behaviors and performance that are aligned with our core values.
• Exhibiting integrity, fairness, and professionalism in everyday conduct.
• Performing any additional duties as assigned by leadership.

Requirements

To be successful in this role, you'll need:

• Experience in the travel and hospitality industry, preferably in a high-volume call center environment.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Excellent phone and customer service skills.
• Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management.
• Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing.
• Must be legally authorized to work in the United States. arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

What You Can Expect

As an Air Customer Service Agent at arenaflex, you can expect:

• Cruise and travel privileges for you and your family.
• Health benefits.
• 401(k) plan.
• Employee Stock Purchase Plan.
• Training and professional development opportunities.
• Tuition and professional certification reimbursement.
• Rewards and incentives.
• A competitive base hourly range of $15.91 to $21.49, with final base salary directly related to each candidate's qualifications and experience.

Our Culture

At arenaflex, our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We're committed to creating a culture that's stronger together, where everyone feels valued, respected, and empowered to make a difference.

Join Our Team

If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! Apply now to become an Air Customer Service Agent at arenaflex and join our team of dedicated professionals who are shaping the future of travel. Apply Job! For more such jobs, please click here! Apply for this job