Client Success Manager, Brands & Agencies

Jun Group is a technology company focused on empowering consumers with control over their data and improving advertising practices. They are seeking a Client Success Manager to serve as the primary contact for key brand, agency, and publisher accounts, ensuring seamless ad campaign execution and driving client satisfaction and growth.

Responsibilities

• Serve as the primary client contact, building strong relationships and ensuring exceptional service throughout the campaign lifecycle
• Partner with Campaign Managers and Ad Operations to translate client goals into effective programmatic and digital media campaigns strategies and flawless execution
• Collaborate with Sales to identify upsell opportunities and maintain alignment on client needs and revenue growth
• Provide clients with clear, actionable updates on pacing, performance, and optimizations to maximize ROI in a strategic, easy-to-digest format
• Act as the bridge between clients, operations, and sales teams, ensuring smooth communication and alignment across all stakeholders
• Maintain deep knowledge of client history and campaign performance to strengthen partnerships

Skills

• 1+ years of experience in digital media, ad tech, or programmatic advertising
• Familiarity with DSPs (The Trade Desk, Xandr, Meta) and analytics platforms (Google Analytics, IAS, DoubleClick)
• Skilled in Excel, PowerPoint, and Google Suite; SQL knowledge is a plus
• Experience with CRM tools, such as Salesforce, to manage client accounts effectively
• Highly organized, detail-oriented, and able to juggle multiple accounts and deadlines
• Excellent written and verbal communication skills, with the ability to handle client interactions with professionalism and ease, manage programs effectively, and deliver clear performance updates
• Strong collaboration skills, partnering seamlessly with Campaign Managers, Ad Operations, and Sales
• Naturally curious, with a desire to understand advertising technology and continually improve client outcomes

Benefits

• Competitive salary + performance bonuses
• Health, dental, and vision insurance, plus mental health resources
• 401(k) match and generous PTO
• Hybrid work environment (NYC office)
• Free lunch for onsite team members in NYC
• Volunteer Opportunities
• Opportunities for professional development in a high-growth ad tech company

Company Overview