Experienced Air Customer Service Agent – Remote US Opportunity at arenaflex

At arenaflex, we're on a mission to revolutionize the way we connect with our guests and deliver exceptional travel experiences. As a leading player in the travel industry, we're committed to fostering a culture of excellence, innovation, and inclusivity. We're now seeking an exceptional Air Customer Service Agent to join our team and help us take our customer service to new heights.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that values its employees and strives to create a work environment that is both challenging and rewarding. Our company is built on a foundation of strong core values, including a commitment to excellence, innovation, and customer satisfaction. We're proud to offer a range of benefits and perks that support the well-being and growth of our employees, including competitive compensation, comprehensive health benefits, and opportunities for professional development.

Responsibilities

As an Air Customer Service Agent at arenaflex, you'll play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our air travel services. Your responsibilities will include:

• Answering phone calls, chat messages, and emails from guests, travel agents, and airlines, and responding promptly and accurately to their queries and concerns.
• Amending major schedule changes, performing ticketing activities, and issuing refunds, exchanges, and other travel documents as required.
• Tracking and resolving incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares.
• Realigning pricing within PNR to collect additional money outside final payment.
• Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report.
• Assigning ancillary services to guests when requested.
• Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation.
• Researching air schedules booked for crew outside of budget.
• Processing last-minute crew changes in regards to air accommodations.
• Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed.
• Communicating effectively with customers, co-workers, and management to reduce communication-related work errors.
• Consistently delivering on commitments to external and internal customers to drive customer satisfaction.
• Demonstrating commitment through behaviors and performance that are aligned with our core values.
• Exhibiting integrity, fairness, and professionalism in everyday conduct.
• Performing any additional duties as assigned by leadership.

Requirements

To succeed in this role, you'll need:

• Experience in the travel and hospitality industry, preferably in a high-volume call center environment.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Excellent phone and customer service skills, with the ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management.
• Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing.
• The ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
• Strong problem-solving skills and the ability to think critically and creatively.
• A commitment to delivering exceptional customer experiences and exceeding customer expectations.

What You Can Expect

As an Air Customer Service Agent at arenaflex, you can expect:

• Competitive compensation and benefits, including a base hourly range of $15.91 to $21.49.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• 401(k) and Employee Stock Purchase Plan (ESPP) options.
• Training and professional development opportunities to help you grow and succeed in your career.
• Tuition and professional certification reimbursement.
• Rewards and incentives for outstanding performance and contributions to the team.
• A dynamic and inclusive work environment that values diversity, equity, and inclusion.
• Opportunities to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer experiences.

Our Culture

At arenaflex, we're committed to fostering a culture of excellence, innovation, and inclusivity. Our core values include:

• A commitment to excellence in everything we do.
• A passion for innovation and continuous improvement.
• A focus on delivering exceptional customer experiences.
• A commitment to diversity, equity, and inclusion.
• A culture of transparency, accountability, and open communication.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional travel experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and free from discrimination. We believe that diversity and inclusion are essential to our success and are committed to fostering a culture that values and celebrates diversity in all its forms.

Americans with Disabilities Act (ADA)

arenaflex will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [insert contact information]. Apply for this job