Experienced Customer Service Representative – Remote Eligible: Deliver Exceptional Neighbor Support at arenaflex
About arenaflex
At arenaflex, we're passionate about making a difference in the lives of pet owners and their beloved companions. As a leading provider of pet supplies and services, we're committed to delivering exceptional customer experiences that exceed our neighbors' expectations. With over 700 locations across 42 states, our stores are designed to provide a welcoming and convenient shopping environment for pet owners to find the best products and services for their furry friends.Job Summary
We're seeking an experienced Customer Service Representative to join our team as a Neighbor Service Coordinator. As a key member of our customer support team, you'll be responsible for providing top-notch service to our neighbors, responding to inquiries, and resolving issues in a timely and professional manner. If you're a customer service enthusiast with a passion for pets, we want to hear from you!Responsibilities
As a Neighbor Service Coordinator, you'll be responsible for:- Answering neighbor requests or inquiries concerning store service, products, company loyalty programs, and other services via phone and email.
- Working with stores and the field management team to resolve neighbor complaints in a timely, efficient, and professional manner.
- Maintaining records of incoming neighbor contact (phone and email) and the nature of each inquiry.
- Providing reporting on inquiries and time to resolution.
- Improving neighbor retention through programs and services provided to the neighbor.
- Continually maintaining working knowledge of company services, promotions, and programs.
- Handling product recalls.
- Advising neighbors on company information.
Requirements
To be successful in this role, you'll need:- A High school diploma; degree preferred.
- 3-5 years related experience and knowledge of service delivery.
- Strong customer service orientation.
- Proven ability to communicate effectively (through oral and written communication) with internal and external customers with the highest degree of professionalism, clarity, and diplomacy while being firm as the situation necessitates.
- Proven ability to work with minimal supervision.
- Demonstrated ability to multi-task.
- Ability to handle inquiries, and exercise good judgment in working with internal and external customers and apply critical thinking skills to solve problems.
- Ability to prioritize and execute tasks in a fast-paced environment.
- Weekend rotation and evening shift rotation required.
- Proficiency in data entry.
- Solid MS Office products skills.
About arenaflex Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and well-being of our employees. We believe in:- Empowering our employees to make a difference in the lives of our neighbors.
- Fostering a culture of innovation, creativity, and continuous learning.
- Providing opportunities for career growth and development.
- Supporting work-life balance and promoting a healthy and happy work environment.
Benefits and Perks
As an arenaflex employee, you'll enjoy:- A competitive salary and benefits package.
- Opportunities for career growth and advancement.
- A comprehensive training program to support your success.
- A fun and dynamic work environment with a team of passionate and dedicated professionals.
- Flexible scheduling and remote work options.
- Access to exclusive discounts and perks.