Experienced Customer Service Representative – Hybrid Role with Sales Focus at arenaflex

Job Summary:

Join arenaflex, a dynamic and innovative company, as an Experienced Customer Service Representative – Hybrid Role with Sales Focus. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, driving sales growth, and contributing to the overall success of our organization. This is a unique opportunity to work in a fast-paced environment, develop your skills, and grow your career with a company that values its people.

About arenaflex:

arenaflex is a leading organization in the industry, committed to providing top-notch products and services to our customers. We are proud to be a certified Great Place to Work and Top Workplace, with a strong focus on employee satisfaction and growth. Our company culture is built on the principles of teamwork, innovation, and customer-centricity.

Job Responsibilities:

As an Experienced Customer Service Representative – Hybrid Role with Sales Focus, you will be responsible for:

• Selling and Customer Support Activities:

+ Respond to customer inquiries, resolve issues, and provide sales inputs within defined Service Level Agreements (SLAs) + Proactively call out to assigned customers to inquire about additional sales opportunities + Probe for add-on/solution selling opportunities during customer engagement conversations + Recognize and route proactive sales opportunities to management when applicable

• Achievement of Sales goals and Customer Service metrics:

+ Meet or exceed sales targets and customer service metrics + Contribute to team achievement of service metrics and all customer service goals

• Order Management and Customer Service Activities:

+ Manage all transactions accurately and meeting departmental SLAs + Enter orders into the system pursuant to individual order characteristic requirements + Manage orders by auditing orders for completion and accuracy + Process claims, redo/replacement orders, or issue In-store credit

• Training:

+ Attend all required training courses and display appropriate knowledge of materials + Attend Customer Service training and achieve a passing mark in the assessments + Complete and pass self-paced trainings and monthly learning checks in a timely manner

• Miscellaneous Activities:

+ Update ongoing maintenance of Customer Profiles for the customer base + Assist the Customer Service Team with administrative duties as assigned + Perform all other duties as designated by Management

Essential Job Functions:

* Selling and Customer Support Activities: + Selling and customer support activities + Achievement of sales goals and customer service metrics + Contributes to team achievement of service metrics and all customer service goals + Manages all calls in a professional, timely, and appropriate manner + Answers incoming customer calls, emails, or chat requests for information and resolution of issues or sales inputs within the defined SLA

• Order Management and Customer Service Activities:

+ All transactions performed accurately and meeting departmental SLAs + Enters orders into system pursuant to individual order characteristic requirements + Manages orders by auditing orders for completion and accuracy + Processing claims, redo/replacement orders, or issuing In-store credit

• Training:

+ Attends all required training courses and displays appropriate knowledge of materials + Attends Customer Service training and achieves a passing mark in the assessments + Completes and passes the self-paced trainings and monthly learning checks in a timely manner

• Miscellaneous Activities:

+ Updating ongoing maintenance of Customer Profiles for customer base + Assists the Customer Service Team with administrative duties as assigned + Performs all other duties as designated by Management

Job Qualifications:

* Minimum of one year's previous sales/customer service experience, preferably in a related industry

• Experienced Customer Service professional, effective telephone, chat, email techniques, and customer care
• Proficient in verbal and written communication, including spelling, grammar, and proper use of the English language

Technical Skills:

* Personal computing or keyboarding/data entry

• Moderate knowledge of Excel, required
• Excellent communication skills written, and verbal, required
• Strong organizational skills, required
• Basic sales and negotiation skills, required

Work Environment and Company Culture:

* Work from the office at minimum 2x a week

• Collaborative and dynamic work environment
• Opportunities for growth and development
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off

Compensation and Perks:

* Competitive salary and bonus structure

• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Opportunities for career growth and advancement
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options

How to Apply:

If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Note:

arenaflex is a certified Great Place to Work and Top Workplace, with a strong focus on employee satisfaction and growth. We are proud to offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Apply for this job