Experienced Customer Service Representative - Remote Opportunity at arenaflex

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex as an Experienced Customer Service Representative, where you'll have the opportunity to make a real impact on our customers' lives.

About arenaflex

arenaflex is a leading manufacturer and seller of innovative products that make a difference in people's lives. Our commitment to quality, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry. We're a second-generation family-owned business that values integrity, hard work, and a strong sense of community. Our team is dedicated to delivering exceptional value to our customers, and we're looking for like-minded individuals to join our ranks.

Job Summary

As an Experienced Customer Service Representative at arenaflex, you'll be the face of our company, interacting with customers through phone, email, and online chat to provide timely and precise communication. You'll be responsible for collecting and entering orders, resolving customer inquiries and concerns, and maintaining accurate customer records. If you're a service-oriented professional with a passion for delivering exceptional experiences, we want to hear from you!

Key Responsibilities

* Interact with customers through phone, email, or online chat to provide an outstanding experience via timely and precise communication

• Collect and enter orders for our products, ensuring accuracy and attention to detail
• Field customer questions and concerns, developing resolutions that meet their needs
• Manage the flow of sales orders for internal sales partners, confirming accuracy and ensuring timely delivery
• Maintain accurate customer records in CRM and other business systems
• Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals
• Assist with various projects and other duties as needed

Competencies

* Excellent communication skills, including active listening and attention to detail

• Service-oriented, organized, and able to perform in a fast-paced environment
• Proficient in Microsoft Office Suite, with the ability to learn new software
• Learns from and adapts to customer service trends based on customer communication and feedback
• Remains calm and professional in all situations
• Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment, either in our Portland, OR office or out of one's home. This role routinely uses standard office equipment such as computers and phones. This posting is not intended for employment in the following states: California, Colorado, Washington, New Jersey, or Rhode Island.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This is largely a sedentary role, and the employee will be required to talk, write, and listen.
• Some lifting may be required during set up and tear down of trade shows, which would require the ability to lift up to 50 pounds.

Position Type/Expected Hours of Work

Some flexibility in hours is allowed and required, but the employee must be available on most days during normal working hours. Position is a full-time position of 40 hours per week.

Travel

Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings.

Required Education and Experience

* AA degree or equivalent from a 2-year college or technical school; or equivalent combination of education and experience

• Proven customer support experience with the ability to adapt/respond to different situations
• Professional, outgoing, and service-oriented
• Minimum of 2 years Customer Service experience in a B2B setting
• Proficient in Microsoft Office

Preferred Education and Experience

* Experience with CRM, ERP, and warehouse management systems

• Familiar with Zendesk and Asana

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Life at arenaflex

arenaflex is a dedicated and passionate group that strives to not only maintain quality and innovation in our products but also provide the best possible customer experience in the industry. We have a strong commitment to treating our employees, manufacturers, and customers as our extended family and stand behind them 100%. We push ourselves to deliver a great value to our customers in both product and service.

Benefits

* 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
• Work from home

Shift

* Day shift

Education

* Associate (Preferred)

Experience

* B2B Customer Service: 2 years (Required)

Work Location

Remote If you're a customer-centric professional with a passion for delivering exceptional experiences, we invite you to join arenaflex as an Experienced Customer Service Representative. Apply now and become a part of our dynamic team! Apply Job! Apply for this job