[Remote] Onboarding Specialist- Clinical
Note: The job is a remote job and is open to candidates in USA. Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. The Onboarding Specialist is responsible for engaging customers to swiftly and efficiently migrate their data into a software application, ensuring a frictionless end user experience through collaboration and support.
Responsibilities
- Lead the end-to-end onboarding process for new clients, including initial consultations, account setup, data migration, and tailoring of the software according to client requirements
- Collaborate with dental practice staff to understand their workflow, pain points, and specific needs, tailoring the setup process to ensure the software meets their operational goals
- Build strong relationships with dental practice owners, office managers, and staff to encourage engagement, adoption, and long-term satisfaction with the software
- Gather feedback from clients to identify opportunities for improvement and relay client suggestions and concerns to the product and support teams
- Provide ongoing guidance throughout the onboarding phase, answering questions and guiding new customers through a framework of best practice
- Serve as the primary point of contact for new clients during onboarding, ensuring clear communication and managing expectations throughout the process
- Work closely with cross-functional teams (Sales, Product, Customer Support) to address any unique client requirements and provide feedback for product improvements
- Track and document the onboarding progress, keeping the client and internal teams informed of milestones and any delays or changes to the schedule
Skills
- Typically, 4 to 5 or more years of increasing responsibility in terms of any applicable professional experience
- Industry knowledge required
- Prior work experience coordinating projects, organizing work, setting priorities, meeting deadlines and follow up on assignments with a minimum direction; as well as using initiative and independent judgement within established policy and procedure guidelines
- Experience using Salesforce & Microsoft Office
- Understand the fundamental concepts, practices, and procedures of Customer Experience
- Practice management software and services including Henry Schein solutions experience
- Good understanding of industry practices
- Proficient with tools, systems, and procedures
- Basic planning/organizational skills and techniques
- Good decision making, analysis and problem-solving skills with ability to multi-task
- Good verbal and written communication skills
- Good presentation and public speaking skills
- Good interpersonal skills
- Basic conflict resolution skills
- Developing professional credibility
- Dental experience preferred
Benefits
- Medical, Dental and Vision Coverage
- 401K Plan with Company Match
- Paid Time Off (PTO)
- Sick Leave (if applicable)
- Paid Parental Leave
- Short Term Disability
- Income Protection
- Work Life Assistance Program
- Health Savings and Flexible Spending Accounts
- Education Benefits
- Worldwide Scholarship Program
- Volunteer Opportunities
- And more.
Company Overview
- Henry Schein One is the world's largest dental practice management software company. It was founded in 2018, and is headquartered in American Fork, Utah, USA, with a workforce of 1001-5000 employees. Its website is http://www.henryscheinone.com/.
Company H1B Sponsorship
- Henry Schein One has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2024, 2 in 2022, 3 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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