Experienced Customer Service Representative - National Remote Opportunity

At arenaflex, we're dedicated to delivering exceptional care and services to millions of people worldwide. As a Customer Service Representative, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives. Join our team and be part of a culture that values diversity, inclusion, and growth.

About arenaflex

arenaflex is a global organization that's passionate about making a positive impact on the communities we serve. We believe that everyone deserves access to quality healthcare, and we're committed to advancing health equity on a global scale. Our team is guided by a shared vision of creating a healthier world, and we're looking for talented individuals like you to join our mission.

Job Summary

As a Customer Service Representative, you'll enjoy the flexibility to telecommute from anywhere within the U.S. and work with a talented team to deliver exceptional customer service. You'll be responsible for responding to incoming calls from customers, asking questions, and documenting required information in our computer systems. You'll also have the opportunity to make outbound calls to customers for follow-ups and provide support to our customers in a fast-paced work environment.

Primary Responsibilities

* Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits

• Ask appropriate questions and listen actively while documenting required information in computer systems
• Occasionally make outbound calls to customers for follow-ups
• Provide support to customers in a fast-paced work environment
• Collaborate with our team to resolve customer issues and concerns
• Stay up-to-date with our products and services to provide accurate information to customers

Requirements

* High School Diploma or GED

• Must be 18 years of age or older
• 1 year of customer service experience, including providing service over the phone
• Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Basic knowledge of Microsoft Office, including Microsoft Word and Microsoft Excel
• Ability to attend 3-4 weeks of training with 100% attendance
• Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday
• Ability to work occasional overtime, including a 6th day and one (1) weekend day shift

Preferred Qualifications

* Call Center experience

• Experience with a virtual learning environment
• Experience with a virtual working environment
• Experience in working with Digital platforms and systems (Web, Chat, Email)
• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)

Telecommuting Requirements

* Ability to keep all company-sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
• Must be able to connect directly into the internet via hard wire (either directly to modem or router)

Soft Skills

* Ability to work in a fast-paced work environment

• Anticipate taking a minimum of 50 calls daily
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills

Physical and Work Environment

* Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer

• Must be able to work in a quiet and distraction-free environment

Compensation and Benefits

* Competitive hourly rate based on local labor markets, education, work experience, certifications, etc.

• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase and 401(k) contribution
• Paid time off and holidays
• Opportunities for career growth and development

Diversity, Equity, and Inclusion

* arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

• We're committed to creating a diverse and inclusive work environment that reflects the communities we serve.

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on the communities we serve, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values. We can't wait to hear from you! Apply Now! Apply for this job