Experienced Live Chat Specialist – Remote Customer Support Representative
Join arenaflex, a family-owned company dedicated to providing quality residential services since 1986, as we seek compassionate and skilled Live Chat Specialists to handle inquiries for our clients. As a key member of our team, you will play a vital role in supporting our clients through inbound calls, addressing their concerns, and providing accurate information.
About arenaflex
arenaflex is a family-owned company that has been providing quality residential services for over three decades. Our mission is to deliver exceptional care and support to our clients, and we are committed to creating a positive and employee-friendly culture. We believe in empowering our team members to grow and develop their skills, and we offer a range of benefits and opportunities for career advancement.
Responsibilities
As a Live Chat Specialist, you will be responsible for:
- Responding to telephone inquiries and concerns using approved procedures and guidelines
- Answering questions on various issues regarding benefits offered by arenaflex
- Resetting Personal identification of callers unable to self-serve in the Interactive Voice Response system
- Gathering information, researching, and resolving inquiries, and documenting customer calls
- Reading and interpreting documents on file
- Understanding and retaining a large amount of information
- Answering and responding professionally to escalate calls
- Communicating options for resolution in a timely manner
- Reviewing customer needs and informing customers of services and resources available to them
- Staying alert and responsive to customer needs
Key Requirements
* High School diploma or GED
- Bilingual a plus
- Computer literacy and ability to use multiple programs
- Typing minimum of 25 WPM
- Successfully complete background check
- Weekend/holiday availability may be required
Preferred Qualifications
* Experience working with individuals with disabilities
- Entry-level position
Benefits and Perks
* Competitive hourly rate of $16.50
- Bi-weekly pay
- Paid training with equipment provided
- Full-time schedule (40 hours a week)
- Career growth opportunities
- Full benefits package, including:
+ Paid time off and paid vacation + BCBSIL Health and Dental benefits, including free Vision insurance + 401k with employer match
Work Environment and Culture
arenaflex is committed to creating a positive and employee-friendly culture. Our team members are valued and respected, and we offer a range of benefits and opportunities for career advancement. Our work environment is supportive and inclusive, and we encourage our team members to grow and develop their skills.
Training and Development
Our paid training program will teach you all the skills needed to become successful in your role. You will receive comprehensive training on our systems and procedures, and you will have the opportunity to ask questions and seek feedback from our experienced team members.
Interviews and Application
Interviews are available immediately. If you are a compassionate and skilled individual who is passionate about making a difference, we encourage you to apply. Join arenaflex today and become a part of our team of dedicated professionals who are committed to delivering exceptional care and support to our clients.
How to Apply
To apply for this exciting opportunity, please visit our website at [insert link]. We look forward to hearing from you and learning more about your qualifications and experience.
Contact Information
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We can be reached at [insert contact information].
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, and we encourage applications from candidates who reflect the diversity of our community.
Note
arenaflex is a family-owned company that has been providing quality residential services for over three decades. Our mission is to deliver exceptional care and support to our clients, and we are committed to creating a positive and employee-friendly culture. Apply for this job