Experienced Customer Service Representative – Virtual Omni-Channel Contact Center
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading emergency preparedness company, we're committed to empowering individuals and communities to prepare for and respond to emergencies. We're now seeking experienced customer service representatives to join our virtual omni-channel contact center team, working remotely from the comfort of their own homes.
About arenaflex
arenaflex is the largest emergency preparedness company in the country, dedicated to providing innovative solutions and expert guidance to individuals, families, and communities. Our mission is to empower people to take control of their emergency preparedness, and our team is committed to delivering exceptional customer experiences that make a real difference in people's lives.
Job Summary
As a customer service representative at arenaflex, you'll play a vital role in providing exceptional customer service to our clients, responding to their questions and concerns in a timely and professional manner. You'll work from home, using your own high-speed internet connection, and be part of a dynamic team that's passionate about delivering outstanding customer experiences.
Responsibilities
As a customer service representative at arenaflex, your key responsibilities will include:
- Providing exceptional customer service, responding to customer questions and concerns in a polite, empathic, and professional manner
- Resolving customer issues via phone and digital modalities, with a focus on first contact resolution
- Following all customer service procedures, best-practices, and policies
- Actioning all digital and phone contacts, while staying within SLA (service level agreement) times for all mediums
- Multitasking and communicating effectively over the phone, via chat, social media platforms, or through email
- Providing excellent time management and prioritization skills, with the ability to handle multiple tasks and responsibilities
- Maintaining accurate records and updating customer profiles/accounts as required
Requirements and Qualifications
To be successful in this role, you'll need:
- A high school degree or equivalent
- Previous experience in customer support, client services, or a related field
- Social media experience preferred
- Excellent communication and interpersonal skills, with the ability to multitask and prioritize tasks effectively
- Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts
- High-speed internet connection (minimum 100 Mbps) and a quiet, dedicated workspace
Benefits and Perks
As a customer service representative at arenaflex, you'll enjoy:
- Competitive hourly rate of $17.50 per hour, with eligibility for a salary increase upon successful completion of orientation and training
- Substantial employee discount on products
- Full-time employees are eligible for benefits offered by arenaflex, including 401(k), 401(k) matching, dental insurance, flexible schedule, health insurance, paid time off, vision insurance, and work from home
- Opportunities for career growth and professional development
- A dynamic and supportive work environment, with a team that's passionate about delivering exceptional customer experiences
Work Environment and Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our virtual contact center is designed to be flexible and accommodating, with a range of shift options available to suit your needs. We're proud of our company culture, which values:
- Exceptional customer service
- Innovation and creativity
- Collaboration and teamwork
- Continuous learning and professional development
- Diversity, equity, and inclusion
How to Apply
If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's making a real difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Application Question(s)
* How many years of virtual or remote call center experience do you have?
- What makes you a strong candidate for this role, and why do you want to join arenaflex?
Education
* High school or equivalent (Required)
Experience
* Customer service: 5 years (Required)
Work Location
* Remote Apply Job! Apply for this job