Senior Customer Experience Strategic Support Analyst – Supply Chain Solutions Expert

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented Senior Customer Experience Strategic Support Analyst to join our team. As a key member of our supply chain solutions team, you'll play a critical role in designing and implementing innovative solutions that drive customer satisfaction and loyalty. If you're passionate about delivering exceptional customer experiences and have a knack for analyzing complex data, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative supply chain solutions that empower businesses to thrive in a rapidly changing world. Our team of experts is dedicated to helping our customers navigate the complexities of global trade and logistics, ensuring that their products reach their destinations safely and efficiently. With a strong commitment to customer satisfaction and a culture of innovation, we're always looking for talented individuals who share our vision and values.

Job Summary

As a Senior Customer Experience Strategic Support Analyst, you'll be responsible for managing projects related to supply chain solutions that improve service performance and engagement with customers. You'll develop and implement quantitative analytical solutions to support strategic performance and customer experience initiatives, utilizing advanced business analysis skills and database tools to drive innovative and customer-centric results. You'll also proactively develop recommendations for arenaflex/customer opportunities and internal processes within cross-departmental projects, maintaining positive and effective relationships with key internal and external contacts.

Key Responsibilities

* Manage projects related to supply chain solutions that improve service performance and engagement with customers, including design and implementation of new solutions and issue resolution

• Develop and implement quantitative analytical solutions to support strategic performance and customer experience initiatives
• Utilize advanced business analysis skills, database tools, and generated data to improve techniques that drive innovative and customer-centric results and forecasting
• Proactively develop recommendations for arenaflex/customer opportunities and internal processes within cross-departmental projects
• Maintain positive and effective relationships with key internal and external contacts, including presentation of analytical results and solution recommendations to stakeholders on a regular cadence

Minimum Qualifications

* Bachelor's degree or equivalent

• Four (4) years of work experience in external customer problem resolution
• Demonstrated knowledge of business software applications
• Strong interpersonal skills
• Directly related experience may offset degree requirements
• Directly related advanced degrees may offset experience requirements

Preferred Qualifications

* Master Export Specialist (MES) – Customs Broker License

• Quality improvement certification and/or experience such as QDM, Six Sigma, Total Quality Management or related
• Coordination of air and ocean shipments – including booking, planning, document preparation, and tracking
• Customs import controls and clearance experience
• Certified Export Specialist (CES)
• Certified Customs Specialist (CCS)

What We Offer

* Competitive salary range: $5,364.26/month - $9,476.86/month

• Additional pay, premiums, or bonus potential
• Eligible employees receive health, vision, and dental insurance, retirement, and tuition reimbursement
• Opportunity to work in a dynamic and innovative environment with a team of experts
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of our employees' well-being. We offer a range of benefits and programs to help our employees thrive, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package. Our company culture is built on a foundation of innovation, collaboration, and customer satisfaction, and we're always looking for talented individuals who share our values and vision.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for analyzing complex data, we want to hear from you! Please submit your application, including your resume and a cover letter, to [arenaflex careers page]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Apply for this job