Experienced Evening Customer Service Agent – Remote Trip Assignment Specialist for Non-Emergency Medical Transportation

Welcome to arenaflex

arenaflex is a leading non-emergency medical transportation company dedicated to providing exceptional service to our members. We are seeking a highly motivated and experienced Customer Service Agent to join our team as a Trip Assignment Specialist. This role offers the unique opportunity to work remotely from the comfort of your own home, making a difference in the lives of our members during evening shifts, Monday (night) to Friday (night), from 11:30pm to 8am PT.

Job Overview

The Trip Assignment Specialist is a critical member of our team, responsible for assigning trips to dispatchers and Care Partners on a nightly basis. This role requires a high level of organization, attention to detail, and excellent communication skills. As a Trip Assignment Specialist, you will be the backbone of our evening operations, ensuring that our members receive the best possible service during our evening hours.

Key Responsibilities

• Assign trips to dispatchers in the Health-E Rides system, managing approximately 700-900 trips per night with precision and efficiency.
• Build dispatchers' daily schedules, taking into account breaks and lunches to ensure seamless operations.
• Stack trips to contracted Care Partners, optimizing our transportation network for maximum efficiency.
• Answer inbound calls from members during evening hours, providing exceptional customer service and resolving issues in a timely and professional manner.
• Coordinate evening trips as they come in, ensuring that our members receive prompt and reliable transportation.
• Assist with Care Partner related administrative tasks, such as payment processing, to ensure the smooth operation of our transportation network.
• Assist with Level 1 administrative tickets in Zendesk, providing support to our members and internal teams.

Requirements

To be successful in this role, you will need to possess the following essential qualifications:

• Previous experience in dispatching and coordinating transportation, preferably in a non-emergency medical transportation setting.
• Healthcare experience is preferred, but not required. However, a strong understanding of the healthcare industry and its unique challenges is an asset.
• Consistently reliable and able to work evening shifts, Monday (night) to Friday (night), from 11:30pm to 8am PT. This requires a high level of flexibility and adaptability.

Preferred Qualifications

In addition to the essential qualifications, the following skills and competencies are preferred:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with our members, dispatchers, and Care Partners.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Proficiency in the Health-E Rides system, or similar transportation management software, is an asset.
• Experience with Zendesk, or similar customer service software, is preferred.
• A strong understanding of customer service principles and practices, with a focus on providing exceptional service to our members.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our team members. As a Trip Assignment Specialist, you will have access to a range of training and development opportunities, including:

• Comprehensive training on our transportation management systems and software.
• Ongoing coaching and feedback to support your growth and development.
• Opportunities for advancement within the company, as we continue to expand and evolve.
• A supportive and collaborative work environment, with a focus on teamwork and mutual respect.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and inclusive company culture. As a remote team member, you will be part of a dynamic and supportive community that values flexibility, adaptability, and teamwork. Our company culture is built on the following core values:

• A commitment to exceptional customer service and member satisfaction.
• A focus on teamwork and collaboration, with a supportive and inclusive work environment.
• A passion for innovation and continuous improvement, with a focus on staying ahead of the curve in the non-emergency medical transportation industry.
• A dedication to the growth and development of our team members, with a range of training and development opportunities.

Compensation, Perks, and Benefits

As a Trip Assignment Specialist at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including:

• A competitive salary and benefits package, with opportunities for advancement and growth.
• A flexible and remote work environment, with the ability to work from the comfort of your own home.
• Access to a range of training and development opportunities, with a focus on supporting your growth and development.
• A supportive and collaborative work environment, with a focus on teamwork and mutual respect.

Conclusion

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Trip Assignment Specialist at arenaflex, you will be part of a dynamic and supportive team that is dedicated to providing exceptional service to our members. With a range of training and development opportunities, a competitive salary and benefits package, and a flexible and remote work environment, this is an opportunity not to be missed. Apply today to join our team and start making a difference in the lives of our members!