Experienced Customer Service Representative – Remote Contact Center Chat Support

At arenaflex, we're on a mission to revolutionize the way people interact with our organization, providing exceptional customer experiences through innovative digital channels. As a Remote Contact Center Chat Representative, you'll be at the forefront of this mission, serving our members' needs through chat, messaging, email, and phone support. If you're passionate about delivering top-notch customer service, have a knack for sales, and are comfortable working in a dynamic remote environment, we want to hear from you!

A DAY IN THE LIFE OF A REMOTE CONTACT CENTER CHAT REPRESENTATIVE AT ARENAFLEX

As a Remote Contact Center Chat Representative, you'll be responsible for providing seamless support to our members across various digital channels, including:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including but not limited to: Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of arenaflex's products and services.

REMOTE CONTACT CENTER CHAT REPRESENTATIVE SKILLS AND QUALIFICATIONS

To succeed in this role, you'll need:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Must meet the requirements for our Telecommuting Program (more information below!).
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

TELECOMMUTING REQUIREMENTS

To ensure a seamless remote work experience, you'll need:

• A dedicated workspace.
• Secure and strong internet connection.
• Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
• An environment free from loud noises or outside distractions.

ON-SITE TRAINING

The first 60 days of your employment will be spent on-site at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge, where you'll receive comprehensive training on our products and services.

WHY JOIN THE ARENAFLEX TEAM?

At arenaflex, we're more than just a financial institution – we're a community-driven organization dedicated to making a positive impact on the lives of our members and the communities we serve. Since 1956, we've been providing financial services to individuals and their families throughout the state of Louisiana, and we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We're dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

BENEFITS OF WORKING AT ARENAFLEX

As a full-time employee, you'll enjoy an array of amazing benefits, including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Retiree insurance for eligible employees.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

ARENAFLEX IS AN EQUAL OPPORTUNITY EMPLOYER AND A DRUG-FREE WORKPLACE

All locations are tobacco-free facilities. If you're passionate about delivering exceptional customer service and are looking for a dynamic remote work opportunity, apply now to join the arenaflex team! Apply for this job