Experienced Work from Home Customer Service Representative – Brand Champion
At arenaflex, we're not just a customer experience solutions provider – we're a global leader in delivering deeper relationships through better insights and outcomes for our partners. With 46 locations in 13 countries and over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries, we're always looking for talented individuals to join our team as Brand Champions.
Who are our Brand Champions?
Our Brand Champions are problem solvers at their best, who enjoy delivering best-in-class customer service with high-energy and a focus on building genuine connections with customers. We believe in a partnership both internally and externally with our clients and customers, and we provide our services in multiple industries such as cable/telecommunications, education, financial, retail, healthcare, and a plethora of other mediums. arenaflex's goal is to ensure that we align your skills within our unique industry, allowing you and your customers to feel supported and satisfied in every interaction.
A Day in the Life of a Brand Champion
As a Brand Champion, you will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied in knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position arenaflex as the employer and provider of choice.
Why arenaflex?
We offer a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement, and opportunity. Working at arenaflex is a partnership and the gateway to career advancement!
What You Can Expect as an arenaflex Employee
As an employee, you will receive:
- Paid virtual training
- Continuous development through coaching and self-paced career-directed course trainings
- Employee perks and discounts with national programs, community engagement programs such as our WIN program which helps support our own arenaflex employees when in need
- A comprehensive, fun, and engaging assessment of your current skillset, behavioral attributes, and overall measurement of success in our environment
- Opportunities to tell us about yourself prior to our virtual interaction
- Unlimited opportunities for career growth and advancement
What We're Looking For in a Brand Champion
* 18 years of age or older
- High School Diploma or GED
- Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections
- Excellent Communications skills
- Desire to actively engage and listen to your customers
- Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution
- Ability to learn new concepts quickly and efficiently, and apply those learnings in real-time
Work from Home Equipment Requirements
* High-speed internet with a minimum speed of 20Mbps download and 10Mbps upload
- Ethernet cable connection (no wi-fi)
- Personal desktop or laptop computer with Windows 10 Operating System, minimum of 2 core processor with 2GHz processor speed and at least 8GB RAM
- USB headset with microphone
- Webcam
- Chromebooks/Mac computers cannot be utilized for this position
How to Apply
To be considered for this exciting opportunity, please apply online at our careers page using this link: https://tinyurl.com/arenaflexWFH
arenaflex is an Equal Opportunity Employer
Job Details
* Job Type: Full-time
- Pay: From $13.00 per hour
- Benefits:
+ 401(k) + 401(k) matching + Dental insurance + Flexible schedule + Health insurance + Paid time off + Referral program + Vision insurance + Work from home
- Shift: 8 hour shift
- Work Location: Remote
We're excited to hear from you and look forward to welcoming you to the arenaflex team! Apply for this job