Experienced Dispatcher/Customer Service Specialist – Campus Security and Community Engagement

At arenaflex, we are dedicated to fostering a safe, inclusive, and supportive environment for our students, faculty, and staff. As a key member of our campus security team, the Dispatcher/Customer Service Specialist plays a vital role in ensuring the well-being and satisfaction of our community. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Job Summary:

As a Dispatcher/Customer Service Specialist, you will be responsible for providing exceptional customer service, dispatching security and police officers to calls for service, and responding to walk-in traffic and clerical work as needed. This is a dynamic role that requires flexibility, strong analytical skills, and the ability to work effectively in a fast-paced environment. If you are passionate about delivering outstanding customer experiences and contributing to the safety and success of our community, we invite you to join our team at arenaflex.

Key Responsibilities:

* Answer multiple phone lines, dispatching security and police officers to calls for service, responding to walk-in traffic, and performing clerical work as needed.

• Provide excellent customer-related services to students, faculty, staff, and visitors, including greeting guests, answering phones, processing monetary transactions, and interacting with customers on a daily basis.
• Conduct background checks and fingerprinting services, create ID cards for students, faculty, and the public, and provide directions, parking information, and other assistance to our community members.
• May assist with patrolling campus and other college-owned property on foot, bike, cart, and/or motor vehicles, unlock/secure buildings/rooms and facilities as directed, and interact positively with campus community members.
• Watch for and report irregularities, such as security breaches, facility and safety hazards, and emergency situations, and contact emergency responders as required.
• Remain alert for the presence of unauthorized persons, approach suspicious persons, and notify police as appropriate.
• Maintain security controls for issued College keys, safeguard and control issued College equipment, and prepare routine, standardized reports.
• Ensure that activity logs are maintained and updated accurately, and perform data entry and data retrieval tasks.

Essential Qualifications:

* At least one year of experience involving substantial public contact.

• No criminal record.
• Ability to type at least 30 WPM.
• Familiarity with computer systems.

Preferred Qualifications:

* Experience working in a security or customer service role.

• Knowledge of Microsoft Office Suite.
• General knowledge of all campus and learning centers (developed after hiring).
• Excellent oral and written communication skills.
• Excellent listening skills, able to relate to and gain the confidence and cooperation of the members of the greater College community.
• Ability to make educated, quick decisions, and possess good judgment to analyze situations accurately and adopt an effective course of action in a timely manner.
• Ability to handle confidential and sensitive situations with tact and diplomacy, and act calmly and rationally in an emergency.

Skills and Competencies:

* Microsoft Office Suite.

• Excellent oral and written communication skills.
• Excellent listening skills, able to relate to and gain the confidence and cooperation of the members of the greater College community.
• Ability to type 30 WPM accurately.
• Possess excellent time management skills.
• Capability to make educated, quick decisions.
• Requires good judgment to analyze situations accurately and adopt an effective course of action in a timely manner.
• Ability to handle confidential and sensitive situations with tact and diplomacy, and act calmly and rationally in an emergency.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we are committed to the growth and development of our employees. As a Dispatcher/Customer Service Specialist, you will have opportunities to:

• Develop your skills and knowledge in customer service, security, and emergency response.
• Work with a diverse team of professionals who are passionate about delivering exceptional customer experiences.
• Participate in training and development programs to enhance your skills and advance your career.
• Contribute to the safety and success of our community, making a positive impact on the lives of our students, faculty, and staff.

Work Environment and Company Culture:

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our campus is a vibrant and diverse community that is committed to fostering a safe, inclusive, and supportive environment for all members. As a Dispatcher/Customer Service Specialist, you will work in a fast-paced environment that requires flexibility, strong analytical skills, and the ability to work effectively with a diverse team of professionals.

Compensation, Perks, and Benefits:

* Competitive hourly rate: $15.38.

• Comprehensive benefits package, including health, dental, and vision insurance.
• Retirement plan with SERS (Retirement System Classification).
• Paid time off and holidays.
• Opportunities for professional development and career advancement.

How to Apply:

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job