Experienced Customer Service Representative II - Remote

At arenaflex, we're dedicated to delivering exceptional managed staffing and talent consulting services to our clients. As a key member of our team, you'll play a vital role in providing world-class customer service to our clients and partners. If you're passionate about delivering outstanding support and have a knack for building strong relationships, we want to hear from you!

About arenaflex

arenaflex is a leading staffing solutions organization that's committed to a diverse workforce that reflects the needs of our clients and the communities we serve. We're proud to be an affiliate of Public Consulting Group LLC (PCG), a renowned organization that shares our values and commitment to excellence.

Job Summary

We're seeking an experienced Customer Service Representative II to join our remote team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients and partners, responding to inbound calls and voicemails, and creating accurate call logs in our system. If you're a customer service superstar with a passion for delivering outstanding support, we want to hear from you!

Key Responsibilities

As a Customer Service Representative II at arenaflex, you'll be responsible for:

• Responding to inbound calls and voicemails to the provider relations line, including inquiries about application status for provider enrollment, assistance applying for a Medicaid provider number, and compliance reviews.
• Providing exceptional customer service and building strong relationships with our clients and partners.
• Creating accurate call logs in our system, summarizing contact details with providers and applicants.
• Supporting team and business goals for enrollment support and customer service.
• Assisting with other tasks as needed, including document uploads.

Required Skills

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills, with the ability to work in a team environment.
• Strong computer literacy, including proficiency in MS Word, Excel, Outlook, and internet skills.
• Ability to exercise independent judgment, based on policy and procedure.
• Attention to detail and accuracy, with the ability to meet deadlines and adhere to established standards.

Qualifications

We're looking for candidates with:

• 2 years of customer service experience.
• A Bachelor's degree and 2 years paid experience or 36 months and a minimum of two years paid experience working with critical care providers, public health providers, or providers that care for children, older adults, persons with traumatic brain injury, or persons with developmental disabilities.
• One year of the experience must have included provider monitoring, Medicaid or third-party payer provider billing, or provider training.
• One year of the experience must have been in a home health program, community health program, hospital, private practice, publicly funded institution, long-term care program, mental health program, community-based social service program, or any other program addressing the needs of special populations.

Working Conditions

As a remote employee, you'll work from home with access to a quiet workspace with limited noise and distractions. You'll need a reliable internet connection and a computer with updated software to support remote desktop. The hours for this position are from 8:00am-4:30pm EST, and a headset is required.

Temporary Assignment

This is a temporary assignment (60-90 days), and we're looking for candidates who are available to commit to this timeframe.

Compensation and Benefits

arenaflex offers a competitive compensation package, including a range of benefits. Compensation for roles at arenaflex varies depending on a wide array of factors, including the specific office location, role, skill set, and level of experience. We're unable to sponsor or take over sponsorship of an Employment Visa at this time.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be an e-Verify participant.

How to Apply

If you're a motivated and customer-focused individual who's passionate about delivering exceptional support, we want to hear from you! Please apply through our website, and we'll be in touch to discuss your application. Apply Now! Apply for this job