Experienced Healthcare Customer Service Representative - Remote USA Opportunity at arenaflex
Unlock Your Potential and Ignite Your Career with arenaflex
Are you passionate about delivering exceptional customer experiences and making a difference in people's lives? Do you have a strong passion for helping others and a desire to work in a dynamic, global environment? Look no further than arenaflex, a leading provider of customer experience solutions. As a Healthcare Customer Service Representative working remotely, you'll be part of a talented team that brings humanity to business and makes a real impact on the lives of our customers.
About arenaflex
arenaflex is a global leader in customer experience solutions, helping companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. With a rich history dating back to 1982, we've had the privilege of working with many of the world's leading iconic and hypergrowth brands. Our mission is simple: to make customers happy. And we're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
What You'll Be Doing
As a Healthcare Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll be responsible for delivering exceptional customer experiences, providing answers to customers' questions, and finding resolutions to their issues with a smile. Your passion and strong product and brand knowledge will shine through as you recommend upgrades to customers' health plans, conduct research, and make outbound calls to provide answers to customers regarding general health care benefit and eligibility questions.
A Typical Day
* Bring your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
- Conduct research and make outbound calls to provide answers to customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
- Collaborate with your team to resolve customer issues and provide exceptional customer experiences
What You Bring to the Role
* 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible headset that meets our requirements)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
What You Can Expect
* Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage range of $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
- Visit [https://www.hellottecbenefits.com](https://www.hellottecbenefits.com) for more information
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.
Reporting and Success
You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. Your hard work and dedication will be recognized and rewarded through our performance bonus opportunities and career growth opportunities.
Join the arenaflex Team
If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we want to hear from you. Apply now to join the arenaflex team and unlock your potential and ignite your career.
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Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. Apply for this job