Experienced Full Stack Customer Success Account Manager / Business Growth Coach – Web & Cloud Application Development

At arenaflex, we're on a mission to empower entrepreneurs and business leaders to achieve their full potential through our Growth Partner Accelerator. As a seasoned Customer Success Account Manager / Business Growth Coach, you'll play a pivotal role in driving the success of our clients, helping them overcome their biggest obstacles for growth, and achieving their business goals.

About arenaflex

arenaflex is a dynamic and growth-oriented organization that assists marketing agency owners on a global basis to grow with predictability and scalability. In less than 2 years, we've grown our business from 0 to multi-8 figures, and we're committed to continuing this trajectory. Our high-performance, positive environment has helped hundreds of leaders and future leaders achieve their full potential through direct support, coaching, and consulting.

Company Culture

At arenaflex, we're a team of exceptionally talented, driven individuals who are in pursuit of excellence. We see our relationships with team members and clients as partnerships, and we're committed to creating a culture that fosters growth, learning, and success. If you're looking for a dynamic and fast-paced environment where you can raise the bar every week, we'd love to hear from you.

The Role

As a Customer Success Account Manager / Business Growth Coach, you'll be responsible for overseeing a portfolio of clients, conducting daily 1-1 consultation sessions, and guiding clients on the development and execution of their growth action plans. You'll collaborate with our team of subject matter experts (SMEs) to provide targeted support, and you'll be expected to have a high level of business acumen, coaching skills, and digital marketing and sales experience.

Key Responsibilities

* Client Engagement and Progress Management: + Conduct in-depth, personalized video consultations to understand each client's current position and goals + Craft tailored action plans and provide ongoing support through regular progress reviews + Offer strategic guidance to ensure accountability and continuous advancement

• Strategic Program and Client Optimization:

+ Deliver insightful analysis on client progress and overall program performance + Apply and continuously refine strategies in offer creation, marketing, and sales + Regularly audit and optimize client funnels, offers, pricing, and sales processes to maximize effectiveness and growth

• Client Success Experience Management:

+ Oversee the end-to-end client experience and proactively implement improvements to maximize satisfaction and results + Act as a dedicated coach through 1:1 sessions, setting clear action plans and holding clients accountable + Provide targeted feedback via Slack and rapidly resolve challenges while reviewing key milestones

• Marketing Resource Support:

+ Ensure the quality and effectiveness of client-created marketing materials through thorough review and refinement + Serve as a key resource within our digital community platforms, promptly addressing client inquiries and guiding them to the most relevant tools, content, and learning materials

Success

Your partner's love working with you - they don't want to stop, they want to hire you! As a Customer Success Account Manager / Business Growth Coach, you'll be instrumental in driving the success of our clients, and we're committed to supporting you in your role.

Requirements

* At least 3 years of experience growing, coaching, or consulting businesses

• Committed to helping others achieve their goals, even if it requires hard conversations
• Ex-agency owner or extensive digital marketing and sales experience
• Committed to learning and developing both technical and professional skills
• Excited to be around high-performers and high in dynamic and fast-paced environments: you raise the bar every week

Benefits

* Compensation and perks: + Base retainer: US $5,000 - $10,000 / month + Standard band: $5,000 - $8,000 + Senior band: $7,000 - $10,000 for ex-agency owners with $10M+ PL experience

• Upsells and X-sells: 7.5% on Sets Uncapped - your ceiling is your ambition
• Deal bonuses: $1,000 - $3,000 for referrals (30-day rolling), $1,000 for "most monthly client deals closed", and fast-start bonus on deals closed within 45 days
• Realistic OTE: $120,000 - $150,000+ in year 1
• Equity / share scheme: invite after 12 months (subject to performance) - a rare path to ownership in a fast-scaling business
• Professional growth: 1-to-1 executive coaching, $20,000 annual training budget, and continuous up-skilling at C-suite level

Ready to Grow Others and Yourself?

If you're a seasoned business growth coach with a passion for helping entrepreneurs achieve their full potential, we'd love to hear from you. Please submit your application, including:

• A 2-minute Loom on your biggest B2B client win
• CV / LinkedIn URL
• One paragraph on the hardest revenue obstacle you've solved

We review every application personally, and if there's a fit, expect us to reach out within 72 hours. Apply for this job