Experienced Customer Service Center Coordinator - 1st Shift - Smart Buildings / Automation, Fire Alarm and Security Systems - Irving, TX

At arenaflex, we're dedicated to empowering customers through innovative technology, creating efficient, safe, adaptable, and responsible environments that improve people's lives. Our Smart Buildings division is at the forefront of this mission, and we're seeking an experienced Customer Service Center Coordinator to join our team.

About arenaflex

arenaflex is a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Our commitment to diversity, equity, and inclusion is unwavering, and we strive to provide equitable opportunities and build a workplace that reflects the diversity of society.

Job Summary

As a Customer Service Center Coordinator, you will play a critical role in handling normal and after-hours dispatch and documentation of all emergency calls for Retail Commercial Services & Support. You will provide support functions for several offices, aiding in meeting customers' needs during critical times to ensure performance demands. This is a 1st shift position with anticipated hours of 6:00/7:00 AM - 6:00/7:00 PM, which may include weekend days as scheduled. You must be willing to work alternating weekly work schedules to meet department needs.

Key Responsibilities

* Successfully coordinate and schedule field technical service activities and resources to ensure customer expectations and commitments are met while delivering the highest quality service possible to assigned product lines in order to achieve targets.

• Provide support, information, prioritization, and coordination of assignments for field service personnel for emergency service dispatch and national/enterprise account call handling.
• Serve as the main point of contact for all service customers.
• Ensure all service requests and dispatches are well detailed, coordinated, prioritized, and organized for review and follow-up action whenever vital.

Essential Qualifications

* High school diploma or state-recognized GED

• Experience in customer service call handling, dispatching, and service response in a related technical industry or military background (3+ years preferred)
• Knowledgeable in Microsoft Office, PC, and business software systems (i.e., SAP)
• Strong typing skills
• Ability to work during times of high call processing activity and time constraint demands
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications

* Associate Degree

• 3+ years' experience in customer service call handling, dispatching, and service response in a related technical industry
• Knowledge of HVAC Controls Concepts (Mechanical & Automation)
• Bilingual (Spanish or French)

Benefits and Compensation

* arenaflex offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/arenaflex/index.html

• The pay range for this position is $33,800 - $57,960. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to providing opportunities for growth and development. As a Customer Service Center Coordinator, you will have the chance to work with a talented team and develop your skills in customer service, dispatching, and service response.

• arenaflex offers a range of training programs and resources to help you succeed in your role and advance your career.

Work Environment and Company Culture

* arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We strive to create a workplace that reflects the diversity of society and provides equitable opportunities for all employees.

• Our Irving, TX location offers a collaborative and supportive work environment, with a focus on teamwork and open communication.

Equal Employment Opportunity Statement

arenaflex is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state, or local law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

arenaflex follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here If you're ready to create your own journey and help create a better tomorrow with arenaflex, apply today! Apply for this job