Experienced Customer Service Representative – Brooklyn Business Center

At arenaflex, our mission is to deliver exceptional customer service and foster a culture of transparency, fairness, and efficiency. As a leading organization in the city's tax revenue administration, we strive to build trust with our community and encourage compliance with our tax laws. We are now seeking a dedicated and detail-oriented customer service professional to join our Brooklyn Business Center team as a Customer Service Representative.

About arenaflex

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is free from discrimination and harassment, where every employee feels valued, respected, and empowered to contribute their best work. Our Brooklyn Business Center is a hub of activity, where our team members work together to provide exceptional customer service to individuals seeking information on making payments, resolving parking and camera violations, and accessing various DOF-related programs and services.

Key Responsibilities

As a Customer Service Representative at arenaflex, you will be responsible for:

• Greeting customers, answering inquiries, and asking questions to determine the purpose of the customer's visit
• Utilizing Qmatic Orchestra to manage appointments and issue tickets to route walk-in customers to the appropriate service point
• Creating Electronic Case Folders (ECFs) and scheduling parking and camera violation hearings
• Using Finance systems to analyze and communicate payment summaries and histories for parking and property-related services
• Enrolling eligible customers into various Payment Agreements
• Adhering to all cash and document control procedures, processing customer payments, and maintaining up-to-date and relevant backup documentation
• Providing customer service assistance in all Finance Borough Offices, working overtime as necessary
• Distributing, collecting, and submitting inquiries, forms, and application packages for all DOF-related programs and services to the appropriate work unit

Essential Qualifications

To be successful in this role, you will need:

• High school graduation or equivalent and three years of experience in community work or community-centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to "1" above

Preferred Qualifications

While not required, the following qualifications would be an asset:

• Experience working in a customer-facing role, preferably in a government or public sector setting
• Familiarity with Qmatic Orchestra or similar appointment management systems
• Knowledge of Finance systems and procedures
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Skills and Competencies

To succeed in this role, you will need to possess:

• Strong customer service skills, with the ability to provide exceptional service to individuals from diverse backgrounds
• Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers
• Strong analytical and problem-solving skills, with the ability to analyze complex data and communicate findings to customers
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong attention to detail, with the ability to maintain accurate records and documentation
• Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop their careers. As a Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge in customer service, finance, and data analysis
• Work with a diverse team of professionals, including finance experts, customer service specialists, and data analysts
• Participate in training and development programs, including on-the-job training, workshops, and conferences
• Take on additional responsibilities and contribute to the growth and success of the Brooklyn Business Center

Work Environment and Company Culture

As a Customer Service Representative at arenaflex, you will work in a dynamic and inclusive environment that values diversity, equity, and inclusion. Our Brooklyn Business Center is a hub of activity, where our team members work together to provide exceptional customer service to individuals seeking information on making payments, resolving parking and camera violations, and accessing various DOF-related programs and services. We offer a range of benefits, including:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance
• Access to training and development programs

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary range: $55,000 - $65,000 per year
• Comprehensive health insurance, including medical, dental, and vision coverage
• Generous paid time off, including vacation, sick leave, and holidays
• Retirement savings plan, including a 401(k) match
• Access to training and development programs, including on-the-job training, workshops, and conferences
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and detail-oriented customer service professional looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. To apply, please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Apply for this job