Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex

Join arenaflex, a leading live event ticketing platform, as an Email/Chat/Phone Specialist (Nights and Weekends) and be part of a dynamic team that creates unforgettable experiences for fans worldwide. As a key member of our customer experience team, you will play a vital role in ensuring that our customers receive exceptional service, from the moment they purchase tickets to the moment they enter the gates.

The Opportunity:

At arenaflex, we pride ourselves on our commitment to delivering memorable experiences for our customers. As an Email/Chat/Phone Specialist, you will be at the forefront of representing our brand, providing proactive, friendly, and high-quality service to our customers. You will engage with hundreds of customers daily, troubleshooting technical concerns, answering questions about events, and utilizing internal and external technology to manage order fulfillment.

How Your Role Contributes to the Success of arenaflex:

As an Email/Chat/Phone Specialist, your role is crucial to the success of arenaflex. Your responsibilities will include:

• Handling customer contacts promptly and professionally via phone, email, and live chat
• Answering questions about purchases, orders, inventory, and upcoming events
• Providing proactive support to customers via phone, email, and live chat
• Utilizing internal and external technology to manage order fulfillment
• Being a team player and contributing to the growth and culture of arenaflex
• Creating memorable experiences with customers who share our passion for live events

How Your Role Expectations Will Progress as a Call Center Associate in the First 30, 90, and 180 Days:

30 Days In:

* Complete new hire orientation and gain the resources you need to be successful

• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers
• Acclimate to team and company norms, business objectives, and arenaflex values
• Gain access to and familiarize yourself with our accounts and internal systems
• Shadow teammates and document what you have learned from observing and listening to their emails and calls

90 Days In:

* Perform core responsibilities comfortably on your own

• Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives
• Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies
• Understand service level expectations, KPIs, and other metrics to watch for

180 Days In:

* Apply methods to execute individual tasks that positively impact the team

• Play an active role in continued learnings to advance skill sets necessary for team goals
• Handle front-line customer escalations and follow-ups
• Feel empowered to participate in extracurricular projects that will contribute to the success of the organization

What You'll Bring:

* 1-2 years of customer service experience via phone, email, and live chat

• Team player mentality and drive to contribute to culture and growth
• Sense of curiosity to ask questions and keenness to improve upon work
• Passion for live events (sports, concerts, or theatre)
• Flexible schedule to work evenings, weekends, and holidays
• Excellent verbal and written communication skills
• Experience with Zendesk or similar help desk software

Schedule:

* 1:30pm-10:00pm Thursday/Friday off

• 1:30pm-10:00pm Monday/Tuesday off
• Hybrid schedule with 3 days in office and 2 days remote

Compensation:

* $40,000 base salary with bi-annual bonuses and equity

• Training is fully paid

Benefits:

* arenaflex provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; Hybrid working model; and a variety of additional workplace perks

Why Join arenaflex?

At arenaflex, we believe that our employees are the backbone of our success. We offer a dynamic and supportive work environment that encourages growth, learning, and innovation. Our team is passionate about live events, and we're committed to creating unforgettable experiences for our customers. If you're a team player with a passion for customer service and live events, we want to hear from you!

Apply Now:

Ready to join our team and be part of creating unforgettable experiences for fans worldwide? Apply now to become an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex! Apply Job! Apply for this job