Experienced Customer Service Representative II - Remote

At arenaflex, we're dedicated to delivering exceptional managed staffing and talent consulting services to our clients. Our team is passionate about fostering a diverse and inclusive workforce that mirrors the communities we serve. We're now seeking an experienced Customer Service Representative II to join our remote team, providing top-notch support to our clients and their providers.

About arenaflex

arenaflex is a leading staffing solutions organization that's committed to making a positive impact on the lives of our clients and their customers. We're a dynamic and innovative company that's always looking for talented individuals to join our team. Our mission is to provide world-class managed staffing and talent consulting services that exceed our clients' expectations.

Job Summary

As a Customer Service Representative II at arenaflex, you'll play a critical role in delivering exceptional customer service to our clients and their providers. You'll be responsible for responding to inbound calls, voicemails, and emails, providing accurate and timely information to our clients and their providers. You'll also be responsible for creating accurate call logs, summarizing contact details with providers and applicants, and supporting team and business goals for enrollment support and customer service.

Key Responsibilities

* Respond to inbound calls and voicemails to the provider relations line, including inquiries about application status for provider enrollment, assistance applying for a Medicaid provider number, and compliance reviews.

• Commit to delivering exceptional customer service, ensuring that our clients and their providers receive timely and accurate information.
• Create accurate call logs in the system, summarizing contact details with providers and applicants.
• Support team and business goals for enrollment support and customer service.
• Assist with other tasks as needed, including document uploads.
• Collaborate with the team to resolve complex customer issues and provide solutions that meet our clients' needs.

Required Skills

* Ability to communicate effectively and work in a team environment.

• Must be computer literate and have MS Word, Excel, Outlook, and internet skills.
• Ability to exercise independent judgment, based on policy and procedure.
• Attention to detail and accuracy.
• Ability to meet deadlines and adhere to established standards.

Qualifications

* 2 years of customer service experience

• Bachelor's degree and 2 years paid experience or 36 months and a minimum of two years paid experience working with critical care providers, public health providers, or providers that care for children, older adults, persons with traumatic brain injury, or persons with developmental disabilities.
• One year of the experience must have included provider monitoring, Medicaid or third-party payer provider billing, or provider training.

One year of the experience must have been in a home health program, community health program, hospital, private practice, publicly funded institution, long-term care program, mental health program, community-based social service program, or any other program addressing the needs of special populations.

Working Conditions

* Working from home/remote work (Access to work area with limited noise and distractions), requires internet connection and computer with updated software to support remote desktop.

• The hours for this position are from 8:00am-4:30pm EST.
• A headset is required.
• This role is a Temporary assignment (60-90 days).

Compensation and Benefits

arenaflex offers a competitive compensation package, including a range of benefits that support the well-being of our employees. Compensation for roles at arenaflex varies depending on a wide array of factors, including the specific office location, role, skill set, and level of experience. We're committed to providing a fair and equitable compensation package that recognizes the value of our employees.

What We Offer

* Competitive compensation package

• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development
• Collaborative and dynamic work environment

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity. We're proud to be an e-Verify participant and comply with all applicable laws and regulations.

Apply Now

If you're ready to take your career to the next level and join a dynamic and innovative company, please apply for this exciting opportunity today. We can't wait to hear from you! Apply Job! Apply for this job