Experienced Remote Customer Service Representative – Scheduling Operations

At arenaflex, we're a dynamic team dedicated to making a positive impact in the lives of people in the trades. As a rapidly growing business, we're now seeking an experienced and motivated individual to join our team as a Remote Customer Service Representative – Scheduling Operations. If you're looking for a career that offers opportunities for growth and development, we encourage you to apply.

About arenaflex

arenaflex is a forward-thinking organization that prioritizes doing the right thing in serving the families of our customers and their employees with genuine care. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the trades. As a member of our team, you'll be part of a collaborative and supportive environment that values innovation, teamwork, and continuous improvement.

Who We're Looking For

We're seeking a highly skilled and customer-focused individual who is passionate about delivering exceptional service in a fast-paced environment. The ideal candidate will possess a growth mindset, be self-motivated, and have a proven track record of meeting and exceeding set goals. They will also be receptive to constant coaching and feedback, with a strong ability to multitask, prioritize work, and manage multiple projects simultaneously.

Key Responsibilities

As a Remote Customer Service Representative – Scheduling Operations, you will be responsible for:

• Overseeing the day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
• Coordinating the scheduling of technicians for service calls, installations, and repairs
• Dispatching technicians to job sites in a timely and efficient manner
• Monitoring technician schedules and adjusting as needed to accommodate emergencies or last-minute changes
• Serving as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
• Ensuring excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
• Organizing and maintaining systems for documents, invoices, and client records
• Processing payments from customers and following up on overdue accounts as necessary
• Assisting in setting up and implementation of ServiceTitan
• Additional responsibilities to support the growth of the company

Minimum Skills and Experience Required

* Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services

• Proficiency in Google Suite, Slack, and in dispatching software such as ServiceTitan
• Excellent time management skills and the ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Excellent communication with customers, suppliers, and team members
• Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
• Must have a clear background check

Preferred Qualifications

* 2+ years of experience in a similar role

• Experience with ServiceTitan or similar dispatching software
• Familiarity with plumbing/HVAC/service industry terminology and processes
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Why Join arenaflex?

As a member of our team, you'll enjoy:

• Competitive hourly rate of $13.00 - $17.00 per hour
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Flexible remote work arrangement
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Access to ongoing training and development opportunities

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and our hiring team will review your qualifications and contact you if we have any questions.

Important Note

We appreciate your interest in joining our team and ask that you allow our hiring team time to process all applications. Please do not call to inquire about the status of your application, as this may disqualify you from consideration. Our hiring team will reach out to you if they have any questions or need additional information.

Requirements

* Work Hours: 40 hours per week

• Required Education: High school or equivalent
• Required Experience: None (2) years

Job Type:

Full-time

Pay:

$13.00 - $17.00 per hour Apply Job! Apply for this job