Experienced Bilingual Customer Service Representative – Public Housing Authority Support

At arenaflex, we pride ourselves on being the trusted partner of choice for public housing authorities who demand product and service excellence. With over 1,000,000 inspections conducted across the nation and a bilingual customer service center, we understand the unique needs of the housing industry. Based in Chattanooga, Tennessee, arenaflex is an American company, proudly operating as a woman- and veteran-owned enterprise.

We Live Where You Live

arenaflex operates satellite offices and employs local management in the numerous markets we serve. We are dedicated to providing Section 3 opportunities and to hiring and extensively training local staff. Agencies partner with arenaflex to engage a company that consistently gives back through community service and involvement.

Our Services

* HQS Inspection Services

• Remote Recertification Services
• SEMAP Reviews
• Rent Reasonableness Studies
• Rent Determination and Negotiation
• UPCS Inspectors
• PHA Policy Counseling
• HCV Program Management Services

Job Description

We are currently hiring part-time and full-time customer service associates for work-at-home positions after training. Training will be conducted in office. This position is perfect for college students who are available during normal business hours. We offer flexibility based on your schedule provided the hours you are available meets the needs of our company.

Position Description

Under the direct supervision of the Customer Service Director and Team leader, the Call Center Representative is responsible for delivering quality customer service. This role requires a high level of professionalism, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Major Duties and Responsibilities

* Operate phone and computer systems to efficiently manage customer interactions

• Serve as liaison between inspectors and clients to resolve questions and issues
• Provide customer service for incoming telephone calls, emails, and letters by responding or routing in a timely, efficient, and appropriate manner
• Communicate with inspectors and inspection managers to resolve questions from clients and inspection issues
• Handle email requests from customers including reinspection approvals, customer questions, etc.
• Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments
• Ensure that the client's policies and procedures, as well as HUD requirements and guidelines are being observed in the day-to-day operations
• Effectively communicate with arenaflex co-workers, the client's staff members, and supervisors regarding project status, client issues, and work assignments via personal conversation, fax, email, and phone
• Exercise discretion in all matters regarding the general business operations of arenaflex, LLC

Qualifications

Required Knowledge, Skills and Abilities

* Knowledge, or willingness to learn, the general operations and procedures of a Public Housing Agency (PHA) as well as local, state, and federal laws governing subsidized housing programs

• Proven proficiency of modern office equipment including multi-line phone, computer, printer, fax, scanner, and copier
• Prepare and present ideas in a clear and concise manner, both orally and in written form
• Accurate typing skills with minimum typing speed of 40wpm
• Ability to establish, maintain and promote effective working relationships with departmental employees, co-workers, vendors, consultants, contractors, and landlords/tenants
• Ability to effectively communicate with people from a broad range of socio-economic backgrounds
• Ability to work productively in a variety of working conditions and environments

Physical Requirements

* Must be able to read various documents and operate office equipment (75-100%)

• Must have acute hearing ability (75-100%)
• Must be able to sit for extended periods (75-100%)
• Must have ability to perform repetitive hand motions (75-100%)

Physical Dimensions

* Moderate work: Exerting minimal force occasionally to move objects less than 25 lbs.

Qualifications

* Graduation from high school or GED

• 1-3 years of work experience in customer service preferred
• Any equivalent combination of education, training and experience, which in the sole determination of arenaflex constitutes the required knowledge and abilities

Additional Information

* $12.50 - $13.50 an hour

• Training is in Chattanooga
• Job Types: Full-time, Part-time
• Pay: From $11.50 per hour
• Expected hours: 25 – 40 per week
• Benefits:

+ 401(k) + Dental insurance + Flexible schedule + Health insurance + Paid time off + Vision insurance + Work from home

• Shift: Day shift
• Language: Spanish (Required)
• Ability to Commute: Chattanooga, TN 37421 (Required)
• Ability to Relocate: Chattanooga, TN 37421: Relocate before starting work (Required)
• Work Location: Hybrid remote in Chattanooga, TN 37421

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer service and making a positive impact in the lives of our clients. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.

How to Apply

If you are interested in joining our team, please submit your application through our website. We look forward to reviewing your application and discussing this opportunity further with you. Apply for this job