Experienced Community Moderator and Customer Support Specialist – Mental Health and Wellness
At arenaflex, we're dedicated to creating a safe, welcoming community where individuals can access life-changing mental health tools and connect with like-minded peers. Our virtual world and online application offer a unique platform for members to engage in group meetings, workshops, and social activities, all led by certified guides. As a Community Moderator and Customer Support Specialist, you'll play a vital role in ensuring the positive engagement and safety of our community members, while providing exceptional customer support through Zendesk.
About arenaflex
arenaflex is a pioneering organization in the mental health and wellness space, committed to providing accessible and inclusive resources for individuals worldwide. Our mission is to empower people to take control of their mental health, foster a sense of community, and promote a culture of empathy and understanding. With a strong focus on innovation and user experience, we're constantly pushing the boundaries of what's possible in the virtual world.
Job Summary
We're seeking a compassionate and dedicated individual to join our Community Team as a Community Moderator and Customer Support Specialist. In this role, you'll be responsible for ensuring the safety and positive engagement of our community members, while providing exceptional customer support through Zendesk. If you're passionate about mental health, community building, and customer support, we encourage you to apply.
Responsibilities
As a Community Moderator and Customer Support Specialist, you'll be responsible for the following key areas: ### Community Moderation
- Monitor user interactions within the application to ensure a safe and supportive environment
- Enforce community guidelines and policies to maintain a positive atmosphere
- Engage with community members, address concerns, and provide assistance when needed
- Welcome and greet new users, fostering a sense of belonging
- Collaborate with the Community Team to develop and implement community engagement strategies
### Customer Support
- Respond to user inquiries and support requests via Zendesk in a timely and professional manner
- Troubleshoot and resolve user issues effectively, demonstrating empathy and understanding
- Collaborate with the technical team to escalate and resolve complex issues
- Provide feedback and insights to improve community engagement and user satisfaction
### Documentation
- Maintain accurate and detailed records of user interactions and support requests
- Provide insights and feedback to improve community engagement and user satisfaction
- Collaborate with the Community Team to develop and implement community engagement strategies
Qualifications
To be successful in this role, you'll need to possess the following qualifications:
- Strong communication skills, both written and verbal
- Empathetic and patient with the ability to handle sensitive situations
- Familiarity with mental health topics and a commitment to promoting a supportive environment
- Previous experience in community moderation and/or customer support is preferred
- Ability to adapt to new technologies and platforms
- Must have previous experience using Zendesk
- Academic or professional background in psychology or mental health
- Bachelor's degree in psychology preferred
Schedule
This is a part-time position with approximately 20-30 hours per week, with the potential to transition into a full-time role based on performance and business needs. You'll have the flexibility to work from home and choose your own schedule, with some flexibility to accommodate weekends as needed.
Benefits
As a member of the arenaflex team, you'll enjoy the following benefits:
- Flexible schedule
- On-the-job training
- Work from home
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Competitive hourly rate ($15.00 - $22.00 per hour)
How to Apply
If you're passionate about mental health, community building, and customer support, we encourage you to apply. Please fill out our application and include your up-to-date resume here: https://form.typeform.com/to/jKValCuB. arenaflex is an equal opportunity employer, and we welcome individuals from all backgrounds and experiences to apply.
Job Types
* Part-time
- Contract
Pay
* $15.00 - $22.00 per hour
Expected hours
* 20 - 30 per week
Benefits
* Flexible schedule
- On-the-job training
- Work from home
Experience level
* 1 year
Shift
* 8 hour shift
- Day shift
Weekly day range
* Monday to Friday
- Weekends as needed
Work setting
* Office
- Remote
Work Location
* Remote Apply Job! Apply for this job