Experienced German Customer Service Representative - Hybrid, Mostly Remote
Join arenaflex, a leading industry player in the healthcare sector, as we seek a highly skilled and multilingual German-speaking Customer Service and Sales Advisor to join our dynamic team.
About arenaflex
arenaflex is a forward-thinking organization that prides itself on delivering exceptional customer experiences and innovative solutions in the healthcare industry. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the sector. As a German-speaking Customer Service and Sales Advisor, you will play a vital role in our mission to provide top-notch service to our clients and their customers.
Key Purpose
As a German-speaking Customer Service and Sales Advisor, you will be responsible for handling inbound and outbound calls on a daily basis to ensure a high-quality service for existing and new clients. Your primary objective will be to add value to each customer interaction, leveraging your extensive product knowledge to provide expert advice and support.
Key Responsibilities
* Answering calls from existing and new customers, responding to their queries and concerns in a professional and courteous manner
- Proactively addressing all queries related to the business, ensuring that customers receive accurate and timely information
- Taking orders and bookings via external and internal calls, utilizing your product knowledge to provide a seamless customer experience
- Managing email queries, responding promptly and efficiently to customer inquiries
- Building rapport with each customer, demonstrating a genuine interest in their needs and concerns
- Demonstrating extensive knowledge of all arenaflex product ranges, providing expert advice and recommendations to customers
- Facilitating calls from both B2B and B2C customers, adapting your approach to meet the unique needs of each segment
Personal Specification
To succeed in this role, you will possess the following competences:
- Previous experience in a similar role, preferably in customer service or sales (although not essential)
- Customer service experience, with a proven track record of delivering exceptional customer experiences (although not essential)
- Self-motivation, with a 'can-do' attitude and a willingness to learn and adapt
- Attention to detail, with high-level communication skills and the ability to articulate complex information in a clear and concise manner
- Fluency in German, with excellent verbal and written communication skills
- Computer literacy, with proficiency in a range of software applications and systems
- A passion for delivering the highest quality service to arenaflex clients and their customers
Different Shifts Available
arenaflex offers a range of shifts to accommodate different lifestyles and preferences. You can choose from the following options:
- Shift 1: £25,000 per year, with a 5-week rotational shift pattern:
+ Week 1: Monday to Friday, 07:00 - 15:15 + Week 2: Monday, Tuesday, Wednesday, Thursday, and Saturday, 07:30 - 15:45 + Week 3: Monday to Friday, 11:00 - 19:15 + Week 4: Monday, Tuesday, Wednesday, Thursday, and Saturday, 08:00 - 16:15 + Week 5: Monday to Friday, 11:45 - 20:00
- Shift 2: £25,075 per year, with a 5-week rotational shift pattern:
+ Week 1: Monday to Friday, 07:00 - 15:15 + Week 2: Monday, Tuesday, Wednesday, Thursday, and Saturday, 07:30 - 15:45, and Saturday, 11:45 - 20:00 + Week 3: Monday to Friday, 11:00 - 19:15 + Week 4: Monday, Tuesday, Wednesday, Thursday, and Saturday, 08:00 - 16:15, and Saturday, 9:45 - 18:00 + Week 5: Monday to Friday, 11:45 - 20:00
- Shift 3: £27,350 per year, with a fixed shift pattern:
+ Monday, Tuesday, Wednesday, and Friday, 11:45 - 20:00, and Saturday, 8:00 - 16:15 You can apply for one, a combination, or all the shifts available.
Additional Benefits
arenaflex offers a comprehensive benefits package, including:
- Contributory pension scheme of up to 6%
- Opportunity to buy and sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Cycle2Work scheme
- Eye care vouchers
- Free monthly nutritional and personal care products
- Life assurance
- Discounts at leading brands and retailers
Why Join arenaflex?
As a German-speaking Customer Service and Sales Advisor at arenaflex, you will have the opportunity to:
- Work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer experiences
- Develop your skills and knowledge in a supportive and collaborative team
- Enjoy a range of benefits and perks, including a contributory pension scheme and gym membership discounts
- Take advantage of career growth opportunities and learning benefits, with a focus on professional development and advancement
- Contribute to the success of a leading industry player in the healthcare sector
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. Apply for this job