Experienced Customer Service Representative – Remote Opportunity in Maine

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of problem-solving? If so, we may have the perfect opportunity for you to join arenaflex's award-winning customer service organization as a full-time Customer Service Representative. At arenaflex, we're revolutionizing the way we interact with our customers, and we're seeking talented individuals who share our commitment to delivering world-class service. As a Customer Service Representative, you'll be the face of our company, working directly with customers to resolve their queries, address concerns, and provide personalized solutions. If you're a motivated and empathetic individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading e-commerce retailer that's changing the way people shop for their pets. With a passion for innovation and customer satisfaction, we're committed to delivering an exceptional shopping experience that sets us apart from the competition. Our award-winning customer service organization is at the heart of everything we do, and we're seeking talented individuals who share our vision for delivering world-class service.

What You'll Do

As a Customer Service Representative, you'll be responsible for engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to resolving issues with their orders. Your key responsibilities will include:

• Engaging directly with customers via phone, email, or chat to resolve their queries and address their concerns
• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively and setting follow-ups as needed to ensure contact resolution
• Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike
• Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop your skills
• Engaging with teammates, your direct manager, and other team members across the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration

What You'll Need

To succeed in this role, you'll need:

• 2 years of customer service experience, with a proven track record of delivering exceptional customer experiences
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Fluency in English, with the ability to communicate effectively with customers and team members
• Ability to multi-task, maintaining a conversation on the phone while navigating on the computer and taking notes, and performing well in a fast-paced environment
• Proficiency in using computers, both for data entry and for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

Technical Requirements

To ensure a seamless customer experience, you'll need to meet the following technical requirements:

• Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience
• Work area acceptable for webcam use
• Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed)
• You provide high-speed internet; we will provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
• Phone line not required; you must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify

Why arenaflex Customer Service?

At arenaflex, we're committed to empowering our team members to become their best selves. Here are just a few reasons why you'll love working with us:

• YOU BELONG: arenaflex is a place where you can be your authentic self, bringing your unique perspectives and experiences to deliver on our mission
• YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming their best – no matter your role or location
• YOU CAN MAKE A DIFFERENCE: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do
• YOU WILL GET SUPPORT: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best
• YOU WILL GET REWARDED: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more!

Equal Opportunity Employer

arenaflex is committed to equal opportunity and values and embraces diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here Apply Job! Apply for this job