Experienced Customer Service Representative – Princeton, NJ Location
About arenaflex
arenaflex is a leading healthcare organization committed to revolutionizing the way we approach health care. Our purpose is simple: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver. That's why we've developed our Heart At Work Behaviors, which empower our team members to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions that make health care more personal, convenient, and affordable.
Job Summary
As a Customer Service Representative, you'll be responsible for providing telephone assistance to Aetna Medicaid members and providers. You'll assist with a range of inquiries, including eligibility, provider changes, and requests for ID cards. We're looking for someone who is passionate about delivering exceptional customer experiences and has a strong ability to communicate effectively with members and providers.
Responsibilities
- Answer incoming member and provider calls and respond to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.
- Utilize high-speed internet connectivity with secure service via ethernet cable (Wi-Fi is not permitted)
- Company provides equipment and training
- Work from home and prove to be self-sufficient
- Commute to the office in Princeton, NJ when unable to work from home due to prolonged technical problems
- Meet performance standards, attendance requirements, and call quality goals
Key Skills and Qualifications
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet performance standards
- Strong problem-solving and critical thinking skills
- Ability to work from home and be self-sufficient
- High school diploma or equivalent GED
- Ability to commute to the office in Princeton, NJ when necessary
Preferred Qualifications
- Experience working remotely in a call center setting
- Experience with Medicaid and Medicare
- Strong knowledge of health care benefits and services
Benefits and Perks
At arenaflex, we're committed to supporting our team members' physical, emotional, and financial well-being. Here are just a few of the benefits and perks you can expect:
- Competitive pay range: $17.00 - $34.15 per hour
- Comprehensive medical, dental, and vision benefits
- 401(k) retirement savings plan and Employee Stock Purchase Plan
- Fully-paid term life insurance plan and short-term and long-term disability benefits
- Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
- Well-being programs, education assistance, free development courses, and a CVS store discount
- Discount programs with participating partners
Work Environment and Culture
Our Princeton, NJ location offers a dynamic and supportive work environment that's perfect for team members who are passionate about delivering exceptional customer experiences. We're committed to fostering a culture that's inclusive, diverse, and empowering, where every team member feels valued and supported.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we want to hear from you! Please submit your application by [insert date] to be considered for this exciting opportunity.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that reflects the communities we serve.
Application Window
The application window for this opening will close on [insert date]. We encourage you to apply early to ensure consideration.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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