Experienced Phone and Chat Specialist with Bonus Opportunity at arenaflex

At arenaflex, we're on a mission to revolutionize the way essential workers connect with healthcare facilities in need of skilled professionals. As a critical member of our team, you'll play a vital role in facilitating this connection, ensuring that nurses and healthcare facilities have the resources they need to provide top-notch care. If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team of dedicated professionals is committed to making a positive impact on the lives of patients and healthcare workers alike. With a focus on excellence, integrity, and customer satisfaction, we're proud to be a trusted partner for healthcare facilities and essential workers across the nation.

Job Summary

As a Phone and Chat Specialist at arenaflex, you'll be responsible for navigating online to verify nurses' credentials, following up with them via written messages, and handling follow-up phone calls to ensure a seamless experience for our clients. Your exceptional communication skills, technical savvy, and ability to work independently will make you a valuable asset to our team.

Responsibilities

* Manage large volumes of inbound and outbound calls in a timely manner, ensuring that our clients receive prompt and professional service.

• Multitask and manage multiple chat channels simultaneously, providing efficient and effective support to our clients.
• Follow established communication scripts to handle various topics, ensuring consistency and accuracy in our responses.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives to meet their requirements.
• Access company and client resources to accurately handle calls, ensuring that our clients receive the best possible service.
• Perform data entry and customer service skills, maintaining accurate records and providing exceptional support to our clients.
• Navigate online efficiently, accessing and utilizing our systems and resources to provide timely and effective support.
• Work requests/records received for those requesting to sign up for a shift, verifying credentials and providing solutions to meet their needs.
• Skillfully transition between tasks without losing efficiency or composure, ensuring that our clients receive seamless support.
• Maintain punctuality and attendance at all scheduled times, ensuring that our clients receive the support they need when they need it.
• Remain positive and professional in all customer interactions, providing exceptional service and support to our clients.

Qualifications

* 1 year of customer service or customer support experience, with a proven track record of delivering exceptional service.

• 1 year of previous call center or office background experience, with a focus on customer service and support.
• Technical savvy, with experience navigating online systems and resources.
• Previous remote work from home experience a plus, with a proven ability to work independently and efficiently.
• Quick learner, with the ability to adapt to new systems and processes.
• Type 35 words per minute accurately, with excellent typing skills and attention to detail.
• Strong phone and verbal communication skills, with active listening and problem-solving abilities.
• A background check applicable with state and federal laws, ensuring that our clients receive the highest level of service and support.

Pay & Benefits

* Starting pay: $14/hour, with shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance.

• Work hours: Shifts between 7:00am-7:00pm (CST), with rotating weekends and flexible scheduling.
• Paid Training: 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST), providing comprehensive training and support to ensure your success.
• Status: Full-time 40 hours, with opportunities for career growth and advancement.

Equipment Provided

* Equipment will be shipped to you for full-time permanent employees, ensuring that you have the tools and resources you need to succeed.

• Must have verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).

Hardware/Software Requirements

* Processor: Intel Core i5 5200 Series or greater.

• Memory: 8GB on Windows 8.1 / 10 64 bits.
• Screen Resolution: 1280x768 or higher, dual monitors required.
• USB headset.
• Up-to-date antivirus software must be installed on the platform and a recent scan completed.
• Firewall must be enabled.

Why Join arenaflex?

* Opportunity to make a positive impact on the lives of patients and healthcare workers.

• Comprehensive training and support to ensure your success.
• Flexible scheduling and rotating weekends.
• Paid training and opportunities for career growth and advancement.
• Competitive pay and benefits package.

How to Apply

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you! Apply now to join our team as a Phone and Chat Specialist at arenaflex. Apply Now!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job