Temporary Customer Support Coordinator – Empowering People with Hearing Loss through Exceptional Service

At arenaflex, we're dedicated to revolutionizing the way people experience hearing care. Our mission is to empower tens of millions of individuals to hear better through convenient, personalized, and affordable solutions. As a Temporary Customer Support Coordinator, you'll play a pivotal role in our journey, providing exceptional support to our customers and helping them connect with their world.

About arenaflex

arenaflex is a data-driven, outcomes-focused organization that prioritizes the well-being of both our employees and customers. We're a diverse team of talented thinkers, creators, and doers who are passionate about making a difference. Our crew includes individuals from various backgrounds, from actors and sommeliers to top chefs and dancers. We're a family that values collaboration, compassion, and creativity.

The Role

As a Temporary Customer Support Coordinator at arenaflex, you'll be part of our remote support team, working closely with our customers to provide efficient and friendly assistance. You'll be responsible for handling phone calls, emails, customer tasks, live chats, and other channels, ensuring seamless coordination with other teams and utilizing multiple software systems. This is a temporary position with full-time hours from November 18, 2024, until January 12, 2025, with the possibility to extend or convert to permanent employment.

Key Responsibilities

• Provide exceptional support to our customers in an omnichannel environment, focusing on phone calls, emails, customer tasks, live chats, and other channels

• Independently complete administrative tasks according to standard operating procedures, including:

+ Scheduling and rescheduling customer appointments + Processing order cancellations, returns, and warranties + Providing customers with shipping and order statuses + Placing orders for additional supplies

• Develop and maintain a working knowledge of our products to provide Level 1 Product Support information to customers
• Properly address and route customers' support needs, including complaints, leveraging a proficient and current understanding of arenaflex services
• Contribute to a larger team; meet department performance KPIs and productivity benchmarks, and adhere to expectations regarding time and attendance
• Ensure our customers' privacy and security; follow policies and procedures related to customer verification, data security, and other compliance requirements
• Act as an ambassador of the arenaflex culture by embodying our values in each internal and external interaction

What You'll Bring

• 1+ years of previous experience working in a high-volume call center environment or providing remote (phone/video) customer support

• Strong written and verbal communication skills, delivered with a friendly and professional tone
• Demonstrated ability to effectively de-escalate and preempt frustration in customer interactions, fostering positive experiences and resolutions
• Intermediate to advanced computer skill proficiency and familiarity working with support software; Salesforce experience a plus
• Comfort working independently and efficiently in a fast-paced, high-touch support environment
• Strong written and verbal communication skills; ability to read, write, speak, and comprehend English effectively to assist customers via phone, video call, cases, real-time chats, and emails; proficiency in Spanish is preferred
• Ability to work one of the following schedules. Please indicate your 1st and 2nd preference within your application:

+ A: Mon, Tue, Wed, Fri: 8 am - 4 pm (ET); Sat: 10 am - 6 pm (ET) + B: Mon, Tue, Wed, Fri: 9 am - 5 pm (ET); Sat: 10 am - 6 pm (ET) + C: Mon, Tue, Thurs, Fri: 9 am - 5 pm (ET); Sat: 10 am - 6 pm (ET) + D: Mon, Tue, Thurs, Fri: 10 am - 6 pm (ET); Sat: 10 am - 6 pm (ET) + E: Mon, Tue, Wed, Thurs, Fri: 8 am - 4 pm (ET) + F: Mon, Tue, Wed, Thurs: 11 am - 7 pm (ET); Sat: 10 am - 6 pm (ET)

Why Join arenaflex?

• Competitive compensation ($20.00 to $24.00 per hour)

• Opportunity to work with a dynamic and diverse team
• Chance to make a meaningful impact in the lives of our customers
• Professional growth and development opportunities
• Flexible scheduling options to suit your needs

What We Offer

• Comprehensive training and onboarding program

• Ongoing support and coaching from experienced team members
• Access to cutting-edge technology and software
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional customer support and making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert application link]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and participates in E-Verify. If you receive an offer of employment from arenaflex, you will need to go through the E-Verify process of digital verification of your employment authorization documents as provided on the Form I-9. Participation in E-Verify does not limit your right to work and verification will only be completed after you become an employee with arenaflex. Apply for this job