Experienced Customer Practice Manager – Accelerating Business Outcomes for arenaflex Enterprise ECRT and Energy
At arenaflex, we're on a mission to revolutionize the way businesses operate in the cloud. As a Customer Practice Manager (CPM) on our Amazon Web Services Professional Services team, you'll play a critical role in driving strategic and financial value for our customers through transformational professional services programs. If you're a results-driven leader with a passion for customer success, we want to hear from you.
About arenaflex
arenaflex is the world's most comprehensive and broadly adopted cloud platform, empowering businesses to innovate and grow at an unprecedented pace. As a pioneer in cloud computing, we've never stopped innovating, and our customers – from successful startups to Global 500 companies – trust our robust suite of products and services to power their businesses. Our inclusive team culture, mentorship, and career growth opportunities make us the ideal place for professionals who want to make a meaningful impact.
Key Responsibilities
As a Customer Practice Manager, you'll lead all aspects of business development, deal structuring, and deal support to ensure delivery excellence and project closure in your assigned accounts or territories. Your key responsibilities will include:
- Execution of long-term strategic customer transformation roadmaps, with a high bias for action to deliver results in ProServe and Platform bookings and revenue in the near term.
- Leading business outcomes – ability to articulate accelerated customer outcomes through cloud technologies.
- Developing a unified account plan and pursuit plan that aligns with the AWS account team (platform sales).
- Establishing executive relationships across Technology & Business groups, executive sponsorship of programs.
- Establishing an internal network at arenaflex, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, and Legal.
- Successful assumption of the role of strategic advisor and expert with a deep knowledge of the cross-section of the customers' business and the available cloud services.
- Delivering on annual bookings and revenue targets with deal structure aligned with key customer goals and arenaflex Professional Services business objectives.
- Supporting scale through shared learnings and mechanisms across the Professional Services sales team.
About the Team
Our team is passionate about delivering exceptional customer experiences and driving business outcomes through innovative cloud solutions. As a Customer Practice Manager, you'll be part of a collaborative and dynamic team that values diverse experiences, inclusivity, and continuous learning. We're committed to fostering a culture of empathy, respect, and open communication, where everyone feels valued and empowered to contribute.
Why Join arenaflex?
* Diverse Experiences: We value diverse experiences and encourage candidates from all backgrounds to apply. If your career path has been non-traditional or includes alternative experiences, don't let it hold you back.
- Inclusive Team Culture: Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. We celebrate our uniqueness through ongoing events and learning experiences.
- Mentorship & Career Growth: We're committed to helping you develop into a better-rounded professional through endless knowledge-sharing, mentorship, and career-advancing resources.
- Work/Life Balance: We value work-life harmony and strive for flexibility as part of our working culture. Achieving success at work should never come at the expense of sacrifices at home.
Requirements
To succeed as a Customer Practice Manager, you'll need:
5+ years
of experience in a customer-facing role, with a proven track record of driving business outcomes and delivering results.
Deep knowledge
of cloud technologies and services, with a strong understanding of the cross-section of customers' businesses and available cloud services.
Excellent communication
and interpersonal skills, with the ability to build strong relationships with executive stakeholders and internal teams.
Strategic thinking
and problem-solving skills, with the ability to develop and execute long-term strategic customer transformation roadmaps.
Strong business acumen
, with a deep understanding of financial metrics and deal structure.
Ability to travel
up to 50% to customer sites, with a willingness to adapt to changing priorities and deadlines.
Preferred Qualifications
*
Experience
in a sales or business development role, with a proven track record of driving revenue growth and delivering results.
Knowledge
of AWS Professional Services and cloud technologies, with a strong understanding of the available cloud services and their applications.
Certifications
in cloud computing or related fields, such as AWS Certified Solutions Architect or AWS Certified Developer.
Experience
working with executive stakeholders and internal teams, with a strong understanding of the importance of building strong relationships and partnerships.
What We Offer
As a Customer Practice Manager at arenaflex, you'll enjoy a competitive compensation package, including:
Base salary
and
bonus structure
aligned with industry standards.
Comprehensive benefits
package, including health insurance, retirement savings, and paid time off.
Opportunities
for career growth and professional development, with a focus on mentorship and continuous learning.
Flexible work arrangements
, including remote work options and flexible hours.
Access
to cutting-edge cloud technologies and services, with opportunities to work on high-profile projects and initiatives.
How to Apply
If you're a results-driven leader with a passion for customer success, we want to hear from you. Please submit your application, including your resume and a cover letter, through our online portal. We can't wait to learn more about your experiences and qualifications! Apply for this job