Experienced Customer Service Representative – Utilities Account (100% Remote/Hybrid) in St. Louis, Missouri
At arenaflex, we're on a mission to revolutionize the customer experience by connecting the right people with innovative solutions to deliver outstanding results. As a Customer Service Representative on our Utilities Account team, you'll play a vital role in delivering exceptional customer service and creating sustainable value for our clients via phone, email, chat, and correspondence. If you're an exceptional listener, a problem-solver, and a passionate communicator, we want to hear from you!
About arenaflex
arenaflex is a Continuum Global Solutions LLC company based in Hampton, Virginia, providing outsourced business processing solutions for an extensive client portfolio that includes both commercial and government entities. Our vision is to be the leader in customer experience, empowering and supporting our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.
Join Our Team Today!
We're looking for talented individuals who share our passion for delivering exceptional customer experiences. As a Customer Service Representative, you'll have the opportunity to work with a diverse range of clients, handling calls about billing and payments, service requests, and more. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks.
Responsibilities:
* Actively listen to customers to understand their concerns, needs, and build a rapport that will make them feel heard and cared for
- Provide essential support in navigating the customer's inquiries and explaining it in simple terms to the customer
- Discover solutions using tools and resources to help meet the customer's needs
- Empathize and resolve concerns to simplify the customer's experience
- Navigate through multiple computer applications with speed & accuracy
Hybrid Work at Home Requirements:
* High-Speed Internet With At Least 10 Mbps Download Speed & 5 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
- Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (arenaflex will ship you company equipment to use)
- Dedicated, Quiet, & Secured Workspace with No Distractions
- A USB Wired Headset with Noise Canceling Microphone
Additional Requirements:
* 18+ Years & High School diploma or its equivalent
- Minimum of 1 year of customer service call center experience
- Self-driven and able to focus on the same task/objective for long periods of time
- Exceptional customer service, active listening, and verbal and written communication skills
- High computer proficiency & overall technical knowledge
- Open availability between 8:00am-5:00pm Monday through Friday Central standard time, Training hours may vary
- Professional positive attitude & courteous telephone etiquette
- Customer focused personality and the motivation to achieve goals
- Must pass background check including credit review and assessments in training
Benefits & Perks:
* Hybrid Work Onsite - 2350 Market St in St. Louis Missouri
- Pay is $16.50 per hour + performance-based incentives
- Work in office Monday, Tuesday, Thursday and remote from home Wednesday & Friday
- Free secure and gated parking
- Access up to 50% of your pay immediately after your shift
- Health Insurance (Medical, Dental, Vision) & Other Benefits
- Pet Insurance
- Paid, Training
- Hybrid Work Environment
- Opportunity for Professional Development
About arenaflex
arenaflex partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. arenaflex customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on arenaflex and our services can be found on our website.
arenaflex is an Equal Opportunity Employer
arenaflex considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).
Apply Now!
If you're ready to take your customer service skills to the next level and join a dynamic team that's passionate about delivering exceptional experiences, apply now! Our recruiting correspondence will always come from a talent acquisition representative with an official e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [insert contact information]. Apply Job! Apply for this job