Experienced Ramp Agent (Customer Service Representative) - Detroit Metropolitan Wayne County Airport (DTW)

At arenaflex, we're committed to providing exceptional customer service and ensuring the safe transportation of cargo and baggage. As a Ramp Agent, you'll play a vital role in our mission to deliver outstanding results, every time. If you're passionate about working in a fast-paced environment, have excellent communication skills, and a strong commitment to safety, we want to hear from you.

About arenaflex

arenaflex is a leading airline that operates with a shared dedication to living our values – Care, Integrity, Resilience, and Servant Leadership. Our people are our success, and we're committed to sharing success with our employees. As a Ramp Agent, you'll be part of a dynamic team that's passionate about delivering exceptional customer service and ensuring the safe transportation of cargo and baggage.

Key Responsibilities

As a Ramp Agent, you'll be responsible for ensuring the safe and efficient handling of baggage, mail, and cargo to and from aircraft. Your daily tasks will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.

Work Environment and Physical Demands

As a Ramp Agent, you'll work in a fast-paced environment with varying weather conditions, including heat, rain, and snow. You'll be required to perform physical tasks such as bending, lifting, standing, and walking, which may involve repetitive movements like loading and stacking bags weighing up to 50-70 pounds. You'll also be required to wear required company-approved Personal Protective Equipment (PPE) to ensure your safety and the safety of others.

Scheduling and Shifts

Scheduling is based on operational needs, and shifts range from early morning to overnight. Each station is different based on its individual flight schedule, and you'll work between 20 and 40 hours per week based on your seniority.

Compensation and Benefits

As a Ramp Agent, you'll enjoy a competitive salary of $19.00 per hour, with additional pay increases occurring regularly through 10.5 years. You'll also be eligible for a range of benefits, including:

• Competitive salary and industry-leading profit-sharing program
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life insurance benefits
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful as a Ramp Agent, you'll need to:

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Have a valid driver's license
• Proficiency in English
• Pass a physical ability test (PAT)
• Wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge

While not required, having experience in a similar role or industry can give you a competitive edge. Additionally, having a strong commitment to safety, excellent communication skills, and a passion for working in a fast-paced environment can also make you a strong candidate.

How to Apply

If you're passionate about working in a dynamic environment, have excellent communication skills, and a strong commitment to safety, we want to hear from you. Apply now to become a Ramp Agent at arenaflex and join a team that's dedicated to delivering exceptional customer service and ensuring the safe transportation of cargo and baggage. Apply Job! Apply for this job