Concierge Customer Service Representative – Remote Opportunity at arenaflex
Join arenaflex's Dynamic Team and Elevate Your Career in Customer Service
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? Look no further! arenaflex is seeking a highly skilled Concierge Customer Service Representative to join our team. As a key member of our customer service team, you will play a vital role in providing top-notch support to our clients and their members.
About arenaflex
arenaflex is a leading provider of innovative solutions in the healthcare industry. For over 35 years, we have been dedicated to helping our clients mitigate risk, improve quality care, and reduce healthcare expenditures. Our team of passionate and driven individuals is committed to collaboration, innovation, and excellence. If you're looking for a challenging and rewarding career, arenaflex is the perfect place to grow and develop your skills.
Job Summary
As a Concierge Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and their members. You will respond to telephone and email inquiries, negotiate with providers, and assist members with benefits and healthcare questions. Your strong communication skills, attention to detail, and ability to multitask will make you an invaluable asset to our team.
Key Responsibilities
* Respond to telephone and email inquiries from members and providers within defined service standards
- Negotiate with providers to gain acceptance for plans without network agreements and/or out of network providers
- Assist members with benefits and healthcare questions
- Document all calls received in system-based call log
- Perform other duties and responsibilities as assigned by management
Requirements and Qualifications
* High School Diploma or GED, 2 years college or higher education preferred
- One year of customer service or call center experience in a healthcare-related role
- Medical intake or Third-Party Administrator (TPA) experience preferred
- Bilingual English-Spanish a plus
- Strong customer relations, interpersonal skills, and ability to handle confidential and sensitive information
- Proficient with Microsoft applications and strong computer skills
- Excellent data entry and typing skills
- Knowledge of provider organizations and networks
- Knowledge and understanding of CMS Medicare reimbursement rates
- Ability to effectively negotiate rate structures
- Strong analytical and research skills
- Medical Terminology
- Strong attention to detail
Preferred Qualifications
* Understanding of Self-Funded health benefits
- Claim processing skills
- Insurance verification or pre-certification
- Provider office/facility billing department or financial area experience
Work Environment and Physical Demands
This position is in a typical office/home office environment, requiring prolonged sitting in front of a computer. You will need hand-eye coordination and manual dexterity sufficient to operate standard office equipment, including standard computer and phone equipment.
Compensation and Benefits
arenaflex offers a competitive compensation package, including:
- Hourly pay rate: $16.00 - $18.00 per hour
- Comprehensive benefits package, including Paid Time Off, Medical, Dental, Vision, Short and Long-Term Disability, Life Insurance, AD&D, 401k with match, critical illness coverage, and discount programs
What We Offer
* A dynamic and supportive work environment
- Opportunities for career growth and development
- A comprehensive benefits package
- A competitive hourly pay rate
- The chance to make a real difference in the lives of our clients and their members
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer, including disability/veterans. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
Authorized to Work in the United States
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor applicants for employment.
Remote Job Opportunity
This is a remote job opportunity, requiring a reliable internet connection and a dedicated workspace. If you're looking for a flexible and autonomous work arrangement, this could be the perfect fit for you.
Apply Now
Don't miss this opportunity to join arenaflex's dynamic team and elevate your career in customer service. Apply now and take the first step towards a rewarding and challenging career in the healthcare industry. Apply for this job