Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex
Join arenaflex's dynamic team as a Customer Service Associate, where you'll play a vital role in delivering exceptional experiences to our valued sellers and customers. As a key member of our Seller Operations team, you'll be responsible for managing transactions, resolving issues, and providing top-notch support to our stakeholders. If you're passionate about live events, customer service, and problem-solving, we want to hear from you!
The Opportunity:
As a Customer Service Associate at arenaflex, you'll be part of a fast-paced and dynamic team that's dedicated to providing elite service to our sellers and customers. You'll be working on a broad range of event and order-related questions, ensuring that our customers receive the best possible experience. Your role will involve taking calls, responding to emails, and navigating our ticket marketplaces to provide real-time assistance.
How your role expectations will progress as a Customer Service Associate in the first 30, 90, and 180 days:
Customer Service Associate (30 days in):
* Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful.
* Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
* Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
Customer Service Associate (60 days in):
* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
* Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
* Navigate order queue and determine what requires attention to provide real-time assistance.
Customer Service Associate (90 days in):
* Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
* Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring as a Customer Service Associate:
* Outstanding communication, attention to detail, and organizational skills.
* Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
* Interest in live event space and an eager-to-learn attitude.
Work Environment and Company Culture:
* arenaflex is a dynamic and innovative company that's passionate about live events and customer service.
* Our office is located in Coppell, TX, and we offer a hybrid work model, with 3 days in-office and 2 days at home.
* We prioritize work-life balance and offer a flexible schedule, with hours from 1:30 pm to 10:00 pm, with Tuesday/Thursday or Wednesday/Thursday off.
* Our team is collaborative, supportive, and dedicated to delivering exceptional results.
Compensation and Benefits:
* $40,000 base salary with overtime eligibility.
* Bi-annual bonuses and annual equity grant.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* Paid time off, holidays, and sick leave.
Career Growth Opportunities and Learning Benefits:
* arenaflex is committed to the growth and development of our employees.
* We offer ongoing training and professional development opportunities to help you advance your skills and career.
* Our team is passionate about learning and sharing knowledge, and we encourage collaboration and innovation.
How to Apply:
If you're passionate about customer service, live events, and problem-solving, we want to hear from you! Apply now to join our dynamic team at arenaflex.
Skills and Competencies:**
* Excellent communication and interpersonal skills.
* Strong problem-solving and decision-making skills.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
* Strong attention to detail and organizational skills.
* Ability to learn and adapt quickly to new systems and processes.