Experienced Senior Learning Specialist for Innovative Customer Service Training and Development at arenaflex

Introduction to arenaflex and the Role

arenaflex is a pioneering force in the industry, known for its commitment to excellence and customer satisfaction. The arenaflex Business Customer Service (ABCS) Learning Delivery team is at the forefront of this mission, dedicated to providing exceptional training experiences that foster long-term success. We are now seeking a highly skilled and innovative Senior Learning Specialist to join our team, leading and supporting up to 30 Customer Support Associates in their development and performance.

About the Senior Learning Specialist Role

The Senior Learning Specialist is a critical position that requires a unique blend of communication, innovation, and leadership skills. The primary focus of this role is to create an optimal adult learning environment, both in-person and virtually, that encourages long-term success and engagement among Associates. This involves delivering programs of diverse modalities, including self-directed, instructor-led, virtual, and experiential learning, to ensure that Associates are equipped with the knowledge and skills necessary to excel in their roles.

Key Responsibilities

The Senior Learning Specialist will be responsible for a wide range of tasks, including:

• Supervising structured learning metrics and overseeing results for the assigned territory and region
• Managing live performance metrics end-to-end for the assigned territory
• Conducting learning sessions on new processes and delivering various training courses, including continuous learning, new hire batches, and transfer batches
• Maintaining data and analysis through reports on Excel (as per business requirements)
• Ensuring the completion of new hire training programs, coaching, and other performance improvement programs on time
• Partnering with operational stakeholders as a key point of contact for the Learning Experience team
• Identifying and certifying learning coaches
• Leading individual improvement projects to enhance business performance
• Driving quality and learning metrics
• Conducting chime sessions and classroom sessions for stakeholders

Essential Qualifications

To be successful in this role, candidates should possess the following essential qualifications:

• 2+ years of experience in training delivery roles
• 1 year of experience in Customer Service or customer service-related work experience
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Highly accurate and fluent in Japanese and English, with excellent spoken and written accuracy and fluency in both languages
• Flexibility to work within a 24/7 x 365 days global team across a variety of time zones
• Knowledge of adult learning, content design, and facilitation

Preferred Qualifications

In addition to the essential qualifications, the following preferred qualifications will be considered an asset:

• Experience as a trainer, corporate training specialist, or related position
• Project management skills with the ability to supervise multiple projects
• Strong ability to multi-task and prioritize tasks effectively

Skills and Competencies

The ideal candidate will possess a unique combination of skills and competencies, including:

• Excellent communication and interpersonal skills
• Strong leadership and coaching abilities
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong analytical and problem-solving skills
• Ability to think creatively and develop innovative solutions

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Senior Learning Specialist, you will have access to a wide range of career growth opportunities and learning benefits, including:

• Professional development programs and training opportunities
• Mentorship and coaching from experienced leaders
• Opportunities to work on high-impact projects and initiatives
• Collaboration with a talented and diverse team of professionals

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values its employees and prioritizes their well-being. Our work environment is fast-paced and collaborative, with a focus on teamwork, creativity, and innovation. We offer a range of perks and benefits, including:

• Competitive compensation and benefits package
• Flexible working hours and remote work options
• Opportunities for professional growth and development
• A dynamic and supportive work environment

Compensation, Perks, and Benefits

arenaflex offers a comprehensive compensation, perks, and benefits package that is designed to attract and retain top talent. This includes:

• Competitive salary and bonus structure
• Comprehensive benefits package, including health, dental, and vision insurance
• Retirement savings plan and matching program
• Flexible spending accounts and employee assistance programs

Conclusion

If you are a motivated and innovative learning professional looking for a new challenge, we encourage you to apply for the Senior Learning Specialist role at arenaflex. This is a unique opportunity to join a dynamic and growing company that values its employees and prioritizes their growth and development. With a competitive compensation package, comprehensive benefits, and a supportive work environment, arenaflex is the ideal place to take your career to the next level. Apply now to join our team and contribute to the success of arenaflex!